The Latest
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Airline Frustration: Passengers Face New Headaches Trying to Use Travel Credit
While the coronavirus pandemic shows no signs of slowing down, many Frontier Airlines passengers say the airline is not offering customers an extension to expired travel vouchers. Customer complaints raise the question: How could consumers complete travel plans when so many destinations remain off-limits? It’s the same question that Aimee Reed asked after she canceled a family trip booked...
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Where's My Airline Refund? What to Know if Your Flight Was Canceled By an Airline
There is no question the airlines are reeling from the slowdown in travel and may not survive as we know them. But they also received billions in government grants last month to pay their workers. That’s even more reason that customers say they should also be paid the cash refunds they are legally due. Earlier this month, after receiving...
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NBC 5 Responds: Credit Cards Stolen, Bank Account Drained
The day Jim Svoboda’s credit card was used to buy an Xbox game in 2017, his family said there was no way the 93-year old North Aurora man was the one who made that purchase, along with a raft of similar ones. “Dad was already gone,” his daughter Nan Grommes told NBC 5 Responds. Two years later, Grommes, the executor…
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SIM Swaps: Insidious and on the Rise
Thousands of consumers hit by the insidious crime called “SIM swapping” are out millions of dollars, drained by thieves who took control of victims’ phones and accessed their financial accounts. Because of the ongoing threat that “SIM swapping” poses to consumers, federal lawmakers are now asking whether wireless companies need to provide better protections to their customers when it comes…
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NBC 5 Responds Update: Suburban Mail Mess Resolved
When the NBC 5 Responds team first met the residents of a scenic new development called “The Retreat on Stony Creek” in suburban South Elgin in Dec. 2018, they said they were ecstatic with their homes, but were fit to be tied with the United States Postal Service. Residents of the development said the post office was blocking their mail…
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Pyrex Under Fire for Reported Explosions; Lawsuit Filed in Chicago
Pyrex, a well-known type of bakeware advertised as oven and microwave safe, has come under fire for shattering without warning, prompting a class-action lawsuit in Chicago alleging the bakeware is dangerous and defective.
