The work was painted by a late Chicago artist and lost by a nationwide shipping giant.
The staggering tolls from COVID-19 led the federal government to declare the pandemic a disaster, allowing the Federal Emergency Management Agency, or FEMA, to step in an offer financial help to the more than half million families who have lost loved ones to coronavirus.
Six years after NBC 5 Responds first reported complaints about Maggie Daley Park, one of the park’s most popular attractions, the Tower Slide is coming down.
Unless extended again, the state of Illinois’ current eviction moratorium ends Saturday, April 3. But there is real financial help available to suburban Cook County renters right now.
For almost a year now, Gov. JB Pritzker’s eviction moratorium has kept renters from losing their homes during the coronavirus pandemic, but the moratorium may be coming at a cost for smaller landlords with a single investment property.
Among the most urgent challenges raised by the coronavirus pandemic are unemployment payments and the massive fraud perpetrated on the aging and fragile infrastructure of some state systems. Illinois’ is no exception.
NBC 5 Responds reached out to the biggest domestic airline carriers about their voucher and travel deadlines. Each responded with extended voucher and travel deadlines — and a special distinction for all travelers to know.
For nearly 30 years, Greg Landgraf of Gurnee had a dream car that was always on his mind. “When the Mazda Miata was first released, I wanted a Mazda Miata. And a couple years after the first release, they came out with the car in yellow. At that point, a yellow Miata was my dream car so to speak,” Greg…
A Blue Island retiree says he had the security of his Social Security Number top-of-mind when he refused to hand it over to a company that he says never told him it was required, until well after it had accepted his money. When Leroy Sykes walked into a Calumet Park drug store in March of 2020, his plan was to…
When the Centers for Disease Control and Prevention issued a No Sail Order last year, effective March 14, 2020, many saw their vacation plans suddenly canceled — including Holly and Ben Kietzman, of Springfield.
Nonprofit organization the Children’s Center says its budget does not leave a lot of wiggle room – especially not for the kind of shocking charges they received for their routine AT&T business phone service.
According to newly released data by the Federal Trade Commission, nationwide there have been more than 338,000 consumer reports about COVID-related scams and fraud.
NBC 5 Responds discovered the city of Chicago handed out 21,854 of “No Contractor Placard” violation notices between Jan.1, 2019 and June 30, 2020. Some contractors told NBC 5 Responds they were unaware of the placard policy.
Taxpayers who say they qualify for COVID-related Economic Impact Payments but never received them turned to NBC 5 Responds for help getting answers on their missing money, and the answer starts with a sentence we don’t often get to say: The Internal Revenue Service says there is a simple fix here.
A Chicago couple says a stunning statement by a major insurer stymied their path to parenthood.
The rivalry between Green Bay Packers fans and Chicago Bears fans is legendary, which is precisely why Steve McKay, a lifelong Illinois resident, became a Packers fan more than 60 years ago. “I grew up a [White] Sox fan and a Chicago Cardinals fan, so when the Cardinals left town in 1960, I went with the team that the Bears…
When Angie Campbell sat down to state her case to NBC5 Responds, she told us she was at her wit’s end. The item she entrusted to a national jewelry chain for repair and had searched for through months of the pandemic was still missing. She told us it was a watch, but not just any watch. It belonged to...
Forced to confront long hold times, uninformed employees, and unresolved disputes, consumers around the country are sharing frustration with the state of customer service in 2020.
Like many Americans who were stuck at home during early days of the COVID-19 quarantine, Cheryl, who considers herself more of a cook than a baker, decided to make brownies.
The Better Business Bureau is warning consumers of a scam called “brushing,” in which boxes appear on your doorstep, delivered by a company even though you didn’t order anything.
NBC5 Responds started following the journey of one small businesses owner back in late May, when his two Loop boutiques were decimated by the violence and unrest that swept through the city. Would insurance cover his loss? How could he get back on his feet in the midst of a pandemic? Now, as he prepares to re-open in just weeks,…
Major U.S. airlines have released travel policies for customers during the coronavirus pandemic. See their policies in the links below. Alaska Airlines American Airlines Delta Airlines Frontier Airlines Hawaiian Airlines JetBlue Southwest Airlines Spirit Airlines United Airlines
About 66,000 times during the coronavirus crisis, consumers nationwide have taken the time to blow the whistle on a COVID-19 related scam. In about half of those reports to the federal government, the targeted consumers did lose money, around $500.
Whether it’s a dress that’s the wrong size, or a case of mac and cheese purchased in panic – can you return it? NBC 5 Responds asked retailers and grocers that question as coronavirus complications continue to wreak havoc on returns and refunds. Some of the answers might not sit well with consumers. Let’s start with some of the...
There are key words to watch for when it comes to the payment checks Americans hope to soon receive as part of the coronavirus relief efforts.
The mad scramble is on to apply for unemployment benefits in Illinois, and to say consumers are frustrated is an understatement. The complaints are pouring into NBC 5 Responds from viewers who say that when they try to file for unemployment, they hit a brick wall. When Paul Nasui of Niles found out his wife lost her job at…
There is no denying the economic impact of the coronavirus is hitting home–Literally. NBC 5 Responds got lots of questions from viewers who are worried about how they’ll make their mortgage payments, and some concerning scenarios surfacing in the world of real estate.
The day Jim Svoboda’s credit card was used to buy an Xbox game in 2017, his family said there was no way the 93-year old North Aurora man was the one who made that purchase, along with a raft of similar ones. “Dad was already gone,” his daughter Nan Grommes told NBC 5 Responds. Two years later, Grommes, the executor…
Drivers say that a prominent carmaker left them on the hook after their transmissions failed twice in less than a year, and NBC 5 Responds discovered they are not alone.
Consumers now have more protections against robocalls, but how long will it take before the number of annoying calls dwindle?
A mother of six from suburban Park Ridge says her gas was shut off just days before Christmas because of an autopay bill mistake. Angela May said she got a new credit card, and a new credit card number, in August, but didn’t change the number on her account with the gas company, Nicor. May didn’t realize there was...
A suburban mom is battling an aggressive form of breast cancer and speaking out after her choice of chemo was denied.
The government stopped issuing Chicago resident Joyce Franklin’s Social Security benefits after she was mistakenly reported as deceased.
There’s a new warning for consumers who use Google’s popular calendar app as scammers are trying to trick users into giving up their personal information.
Officials from the Better Business Bureau announced the results of a startling new study that shows that email scams have cost organizations more than $3 billion since 2016.
Seventeen new lawsuits were filed against the maker of Pam cooking spray Thursday, as victims say they were severely injured when cans exploded in their kitchens.
Calling all consumers! Have you been the victim of a scam? Had troubles getting a car or an appliance fixed? We want to hear from you!
For several hours Friday, a panel of experts answered your questions about the top eight consumer complaints in the Chicago area.
On Friday, Sept. 13, a panel of experts who know the ins and outs of the Chicago area’s top consumer complaints will be at NBC Tower to answer your questions live.
A McKinney man says he’s mastered the art of turning robocalls into thousands of dollars — legally. Now, he wants to show you how to cash in on illegal calls.
What one woman believes all started with a free birthday bagel from Panera quickly took an unexpected, and x-rated, turn as the 86-year-old woman was targeted in a new extortion scam.
