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A $4K BLT? How a Food Delivery Order Almost Kept a Chicago Man From Paying Rent
Open. Closed. Open. Closed. Dining in Illinois’ restaurants has been a gamble as coronavirus mitigation rules have meant indoor dining restrictions or closures depending on COVID-19 metrics in the state. Curbside pickup and delivery have remained a constant and safe option, but with such high demand, it’s not uncommon for the occasional order ... -
NBC 5 Responds: Unfair Denial or Discrimination?
A Chicago couple says a stunning statement by a major insurer stymied their path to parenthood.
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Packers Fan Turns to NBC 5 Responds After 2020 Tickets Don't Show
The rivalry between Green Bay Packers fans and Chicago Bears fans is legendary, which is precisely why Steve McKay, a lifelong Illinois resident, became a Packers fan more than 60 years ago. “I grew up a [White] Sox fan and a Chicago Cardinals fan, so when the Cardinals left town in 1960, I went with the team that the Bears…
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The Search for a Sentimental Family Treasure — in the Thick of a Pandemic
When Angie Campbell sat down to state her case to NBC5 Responds, she told us she was at her wit’s end. The item she entrusted to a national jewelry chain for repair and had searched for through months of the pandemic was still missing. She told us it was a watch, but not just any watch. It belonged to...
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Monday Marks Deadline for Illinois Facebook Users
Monday marks the deadline for Illinois residents who have Facebook accounts to file claims for payouts potentially ranging from $200 to $400, following a $650 million settlement in a lawsuit filed against the social media giant. NBC 5’s Lisa Parker reports.
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Customer Service With a Smile? Consumers Weigh In
Forced to confront long hold times, uninformed employees, and unresolved disputes, consumers around the country are sharing frustration with the state of customer service in 2020.
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Shatter Surprise: Why is the Glass in Some Oven Doors Suddenly Exploding?
Like many Americans who were stuck at home during early days of the COVID-19 quarantine, Cheryl, who considers herself more of a cook than a baker, decided to make brownies.
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NBC 5 Responds: Customer Service Survey
Before and throughout the pandemic, NBC and Telemundo stations around the country have received many complaints about customer service — from refund delays and denials to ignored emails and unanswered phone calls. That’s why the NBC Responds and Telemundo Responde teams created a new survey. We want to learn directly from the consumers i... -
NBC 5 Responds: Complaints Mount Over Steve Harvey's Canceled Caribbean Party
NBC 5 Responds has heard from nearly a dozen Steve Harvey fans seeking refunds for tickets they purchased for the 2020 Steve Harvey Sand & Soul Festival in the Dominican Republic, which was canceled in late August. “I want my refund. That’s basically it” says Ronie Spencer. Spencer is far from alone. The weekend getaway, slate... -
Half-a-Trillion Dollar Tussle: The Secrecy Over PPP Loans
Why won’t the Trump Administration release the names of Paycheck Protection program recipients? Even as the U.S. Justice Department has opened dozens of cases alleging fraud in the Paycheck Protection Program, another arm of the federal government refuses to say which businesses received the bulk of the taxpayer money: loans under the $150,00... -
NBC 5 Responds: Why Are Packages Randomly Showing Up on People's Doorsteps?
The Better Business Bureau is warning consumers of a scam called “brushing,” in which boxes appear on your doorstep, delivered by a company even though you didn’t order anything.
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NBC 5 Responds: Settlement to Offer Cold Hard Cash for Some LG Fridge Owners
Imagine a scenario where just three days before you were scheduled to host Thanksgiving dinner, your refrigerator goes out. That’s exactly what happened for Shenay and Ash Carter, from Chicago’s Auburn-Gresham neighborhood. “The week before, I noticed food wasn’t as cold as normally was. A few days before Thanksgiving, the w... -
Fury and Frustration: Dealing With Illinois' Department of Employment Security Amid COVID-19 Pandemic
Little live help is available, no promised callbacks despite months of waiting, and still IDES field offices statewide remain closed. These are just a few items on the long list of complaints NBC5 Responds viewers report about the state’s Department of Employment Security, the only lifeline to life-saving benefits for many Illinois residents ... -
‘Millions in Losses:' Empty Dining Rooms Land Restaurant and Bar Owners in Courtrooms
At the close of business on Monday, March 16, 2020, thousands of restaurants and bars in Illinois were forced to close to dine-in customers. “I mean it was definitely very difficult, our busiest week of the year is that specific week. St Patrick’s Day corned beef, especially in Chicago, it’s our busiest time so we had pre o... -
Far Away Law Hits Home for Chicago Traveler
When the coronavirus pandemic put her trip on ice, a surprise development put a Chicago business owner’s $1,300 there, too. In an Italian city already renowned for its history and food, another gem beckoned Chicago literary agent Lori Kilkelly. The Bologna Children’s Bookfair is the largest of its kind, geared toward authors and illustrators... -
Steve Harvey's Labor Day Party: Blast? Or Bust?
It was billed as the “Ultimate Labor Day Weekend Getaway” party at a five-star resort in the Dominican Republic. And the party host, was none other than TV talk show host and comedian Steve Harvey. But Steve Harvey’s Sand and Soul festival was also a chance for Genelle Betterson to celebrate retirement afte... -
Stipend for Seniors? The Scheme Targeting Older Consumers
A new predatory scheme is making the rounds in communities populated by seniors. It’s already hit close to home for NBC 5 Responds reporter Lisa Parker, whose father-in-law received the email that starts off our story. From his home in Goodyear, Arizona, my 87-year-old father-in-law read the body of the email to us: “Here is a link for ...