

The Latest
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How to Apply For Financial Help With Missed Rent in Illinois, Cook County
Unless extended again, the state of Illinois’ current eviction moratorium ends Saturday, April 3. But there is real financial help available to suburban Cook County renters right now.
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IRS Extends Filing Deadline, but What if Last Year's Returns Aren't Processed Yet?
Last March when the pandemic struck, IRS employees, like many individuals around the nation, were also sent home, and the large workforce wasn’t readily able to process returns remotely. “The IRS had to close their offices and send everybody home. And like many of us, they were not set up for virtual operations. (And) they have a much older...... -
COVID vs. the Consumer: Restaurants Battle to Survive the Pandemic
From our favorite neighborhood joints, to larger chains: restaurants everywhere got squeezed last year, and while some say government aid helped keep them afloat, many are questioning why their insurance didn’t also help, and are taking that question into federal court in Chicago. At the Valley Lodge Tavern in Glenview, our Monday afternoon v... -
How Illinois' Eviction Moratorium Has Increased Tension Between Renters, Landlords
For almost a year now, Gov. JB Pritzker’s eviction moratorium has kept renters from losing their homes during the coronavirus pandemic, but the moratorium may be coming at a cost for smaller landlords with a single investment property.
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NBC 5 Responds' No. 1 Consumer Complaint: Illinois' Embattled Unemployment System
Among the most urgent challenges raised by the coronavirus pandemic are unemployment payments and the massive fraud perpetrated on the aging and fragile infrastructure of some state systems. Illinois’ is no exception.
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COVID Travel: 7 Domestic Airlines Reveal Their Voucher, Ticket Expiration Deadlines
NBC 5 Responds reached out to the biggest domestic airline carriers about their voucher and travel deadlines. Each responded with extended voucher and travel deadlines — and a special distinction for all travelers to know.
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Chicago Red Light Camera Ticket Fight: What Happens When a Violation Targets the Wrong Car and Plate?
For nearly 30 years, Greg Landgraf of Gurnee had a dream car that was always on his mind. “When the Mazda Miata was first released, I wanted a Mazda Miata. And a couple years after the first release, they came out with the car in yellow. At that point, a yellow Miata was my dream car so to speak,” Greg…
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NBC5 Responds: A Man's Year-Long Tussle to Protect a Crucial Asset
A Blue Island retiree says he had the security of his Social Security Number top-of-mind when he refused to hand it over to a company that he says never told him it was required, until well after it had accepted his money. When Leroy Sykes walked into a Calumet Park drug store in March of 2020, his plan was to…
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NBC 5 Responds Gets Refund For Man Whose Money Was Locked in Prepaid Debit Card
A Blue Island man is trying to protect a priceless personal asset, his social security number, and asked NBC 5 Responds to look into what he found unfair and unwise. NBC 5’s Lisa Parker reports.
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As Cruise Ships Remain Docked, Passengers Say Their Vacation Money is Tied Up
When the Centers for Disease Control and Prevention issued a No Sail Order last year, effective March 14, 2020, many saw their vacation plans suddenly canceled — including Holly and Ben Kietzman, of Springfield.
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$14K Stolen From Online Banking Account; Customers Send Warning
A Chicago area resident is sending a warning after over $14,000 was taken from her saving account through an online banking service. NBC 5 Responds’ Lisa Parker reports.
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Persistence Pays Off: NBC 5 Responds Finally Gets Refunds For Steve Harvey Fans
The long road to a refund is finally over for nearly a dozen Steve Harvey fans who purchased tickets to party with the comedian at his 2020 Steve Harvey Sand & Soul Festival in the Dominican Republic. “I’m excited to say I did receive my refund, $2,592 from the Steve Harvey Group, [and] thank you for all your help,” said Tracey L... -
NBC 5 Responds: Unexplained Phone Bill Arrives at Child Daycare
A Chicago area child daycare received a “jaw-dropping” phone bill, leaving the center out of phone service. NBC 5 Responds’ Lisa Parker reports.
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‘Outrageous' $28K Phone Bill Leaves Nonprofit Speechless
Nonprofit organization the Children’s Center says its budget does not leave a lot of wiggle room – especially not for the kind of shocking charges they received for their routine AT&T business phone service.
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Scammers Continue to Cash In on Coronavirus Pandemic
According to newly released data by the Federal Trade Commission, nationwide there have been more than 338,000 consumer reports about COVID-related scams and fraud.
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Contractors Given Tickets in Chicago, Say They Were Unaware of Violation
NBC 5 Responds discovered the city of Chicago handed out 21,854 of “No Contractor Placard” violation notices between Jan.1, 2019 and June 30, 2020. Some contractors told NBC 5 Responds they were unaware of the placard policy.
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NBC 5 Responds: Unemployed Workers May No Longer be on the Hook for Gov't Mistake
The new year brings new hope for financially strapped Illinois residents who suddenly received letters saying they owed the state thousands of dollars. Last fall, emails from the Illinois Department of Employment Security started arriving in the inboxes of people who received pandemic unemployment assistance, or PUA, notifying them that t...