

The Latest
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As Cruise Ships Remain Docked, Passengers Say Their Vacation Money is Tied Up
When the Centers for Disease Control and Prevention issued a No Sail Order last year, effective March 14, 2020, many saw their vacation plans suddenly canceled — including Holly and Ben Kietzman, of Springfield.
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$14K Stolen From Online Banking Account; Customers Send Warning
A Chicago area resident is sending a warning after over $14,000 was taken from her saving account through an online banking service. NBC 5 Responds’ Lisa Parker reports.
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Persistence Pays Off: NBC 5 Responds Finally Gets Refunds For Steve Harvey Fans
The long road to a refund is finally over for nearly a dozen Steve Harvey fans who purchased tickets to party with the comedian at his 2020 Steve Harvey Sand & Soul Festival in the Dominican Republic. “I’m excited to say I did receive my refund, $2,592 from the Steve Harvey Group, [and] thank you for all your help,” said Tracey L... -
NBC 5 Responds: Unexplained Phone Bill Arrives at Child Daycare
A Chicago area child daycare received a “jaw-dropping” phone bill, leaving the center out of phone service. NBC 5 Responds’ Lisa Parker reports.
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‘Outrageous' $28K Phone Bill Leaves Nonprofit Speechless
Nonprofit organization the Children’s Center says its budget does not leave a lot of wiggle room – especially not for the kind of shocking charges they received for their routine AT&T business phone service.
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Scammers Continue to Cash In on Coronavirus Pandemic
According to newly released data by the Federal Trade Commission, nationwide there have been more than 338,000 consumer reports about COVID-related scams and fraud.
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Contractors Given Tickets in Chicago, Say They Were Unaware of Violation
NBC 5 Responds discovered the city of Chicago handed out 21,854 of “No Contractor Placard” violation notices between Jan.1, 2019 and June 30, 2020. Some contractors told NBC 5 Responds they were unaware of the placard policy.
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NBC 5 Responds: Unemployed Workers May No Longer be on the Hook for Gov't Mistake
The new year brings new hope for financially strapped Illinois residents who suddenly received letters saying they owed the state thousands of dollars. Last fall, emails from the Illinois Department of Employment Security started arriving in the inboxes of people who received pandemic unemployment assistance, or PUA, notifying them that t... -
NBC 5 Responds: IRS Offers Fix For Missing COVID Relief Money
Taxpayers who say they qualify for COVID-related Economic Impact Payments but never received them turned to NBC 5 Responds for help getting answers on their missing money, and the answer starts with a sentence we don’t often get to say: The Internal Revenue Service says there is a simple fix here.
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NBC 5 Responds: With Tax Season Approaching, Millions Still Await 2019 Refunds
As consumers nationwide start to think about this year’s tax season, millions are still worried about their 2019 returns, as many still have not received their federal tax refunds. Taxpayers report filing early, but say they still await both answers—and their much-needed money. NBC5 Responds viewer Raffaela Gurschke is one of the millions in financ... -
10 Months After COVID Shut Down Illinois, Help is Still Available for Those Who Can't Pay Rent
Buried in the jampacked political news cycle last week was another extension of assistance for Illinois renters, but the extra month of rent relief provides fewer protections than previous iterations of the program. Previously-passed eviction moratoriums from March through October applied to all tenants, regardless of financial circumstances. Now, ... -
Relief Comes For Victims of ‘Massive' Fraud, But Some Say It's Overdue
NBC 5 Responds’ hotline has been lit up with calls about unemployment benefits fraud since very close to the beginning of the coronavirus pandemic. As with any crisis, criminals seemed to pounce, finding fodder with the tragic loss of jobs for millions of Americans. Now agencies that say they have been working together behind the scenes are ... -
Double Trouble: The Missed Detail That Doubled the Cost of a Woman's Move
Moving is one of those things that nobody enjoys or wants to do, and this year, things became even more complicated because of the coronavirus pandemic. Back in June, when Marion Schmekel hired a moving company to move her belongings from Aurora to a suburb of Kansas City, the $1,700 estimate she received had to be given over the phone….... -
A $4K BLT? How a Food Delivery Order Almost Kept a Chicago Man From Paying Rent
Open. Closed. Open. Closed. Dining in Illinois’ restaurants has been a gamble as coronavirus mitigation rules have meant indoor dining restrictions or closures depending on COVID-19 metrics in the state. Curbside pickup and delivery have remained a constant and safe option, but with such high demand, it’s not uncommon for the occasional order ... -
NBC 5 Responds: Unfair Denial or Discrimination?
A Chicago couple says a stunning statement by a major insurer stymied their path to parenthood.
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Packers Fan Turns to NBC 5 Responds After 2020 Tickets Don't Show
The rivalry between Green Bay Packers fans and Chicago Bears fans is legendary, which is precisely why Steve McKay, a lifelong Illinois resident, became a Packers fan more than 60 years ago. “I grew up a [White] Sox fan and a Chicago Cardinals fan, so when the Cardinals left town in 1960, I went with the team that the Bears…
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The Search for a Sentimental Family Treasure — in the Thick of a Pandemic
When Angie Campbell sat down to state her case to NBC5 Responds, she told us she was at her wit’s end. The item she entrusted to a national jewelry chain for repair and had searched for through months of the pandemic was still missing. She told us it was a watch, but not just any watch. It belonged to...