You know the old saying about ‘there’s no such thing as a free lunch’? An area woman learned that the hard way after a sales pitch at a free lunch convinced her to buy a mattress that proved to be a malodorous nightmare. NBC 5 Responds’ Lisa Parker has more.

A mattress retailer’s website is no longer up and its phone appears to have been disconnected after NBC 5 Responds investigated complaints from customers who said the company ripped them off. Barbra Johnson and Rosa Tryba said they lost thousands of dollars after attending a Gravity Cool sales pitch following a “free lunch” at Red Lobster Seafood Restaurant. Both Chicago…

A south suburban family is facing one of the biggest challenges of their lives after the new homeowners say their life savings have been wiped out after a sewer pipe collapsed under their home— leaving them with a $29,000 bill. The Pinto family has not been able to use the water in their home for 17 days now and because…

Consumers now have more protections against robocalls, but how long will it take before the number of annoying calls dwindle? NBC 5’s Lisa Parker responds.

Consumers now have more protections against robocalls, but how long will it take before the number of annoying calls dwindle?

A local woman says that her recent water bill went from normal to staggering virtually overnight, and when the city wouldn’t help her find out why, NBC 5 Responds stepped in. Here’s Lisa Parker with the details.

A Chicago-area mom battling an aggressive form of breast cancer speaks out after he choice of chemo was denied by her insurance company. NBC 5’s Chris Coffey responds.

A suburban mom is battling an aggressive form of breast cancer and speaking out after her choice of chemo was denied.

In today’s NBC 5 Responds, Lisa Parker has some bad news: airlines are at it again, booting passengers at the worst time possible before the holidays.