NBC 5 Responds

Medical billing errors are a common problem that can be extremely costly for consumers, unless those errors are discovered and corrected before payment.

They are a popular summer attraction on cruises, resorts or around in the neighborhood: art auctions.

A woman whose check to a moving company was fraudulently-cashed a second time reached out to NBC 5 Responds when her bank dragged its feet on helping her. Lexi Sutter shares the story.

Taylor Swift tickets are a hot commodity, something that is hardly breaking news, but as some fans learned the hard way, just because you think you’ve got your hands on them doesn’t mean that you do. NBC 5’s Lexi Sutter has more.

A great-grandmother is fighting back after banks refused to refund her family money that was stolen from them, NBC Chicago’s Lexi Sutter reports.

When thousands of dollars were stolen from a great-grandmother in Naperville who needed the money to take care of her family and her bank wouldn’t step in to help, NBC 5 Responds got the call to action.

New data obtained by NBC 5 Responds shows a surge in attacks on Chicago mail carriers, coinciding with a record-number of check-fraud crimes reported across Cook County. Lexi Sutter breaks it down.

New data obtained by NBC 5 Responds shows a surge in attacks on Chicago mail carriers, coinciding with a record-number of check-fraud crimes reported across Cook County.

She’s packing stadiums across the country and Chicago is one of her next stops: Taylor Swift is drawing thousands of fans to her “Eras Tour” every weekend she sings, and on June 2-4, Swift will be playing a sold-out show at Soldier Field, with Swifties uniting, hand-in-hand, but many fans are finding themselves the targets of scams. Lexi Sutter...

She’s packing stadiums across the country and Chicago is one of her next stops: Taylor Swift is drawing thousands of fans to her “Eras Tour” every weekend she sings, and on June 2-4, Swift will be playing a sold-out show at Soldier Field, with Swifties uniting, hand-in-hand. But there’s a hidden trap out there that fans could fall for,...

In the last two years, lawmakers in Washington D.C. said they were getting tough and even deploying high-tech solutions to combat the problem, yet one estimate found consumers received more than 75 billion robocalls and 225 billion robotexts in 2022 alone. NBC 5 Responds’ Lexi Sutter explains what happened.

It’s the dominant pest in the tech world that no matter how many hands try to swat, will not go away: phones continuing to ring with unwanted illegal robocalls each day.  In the last two years, lawmakers in Washington D.C. said they were getting tough and even deploying high-tech solutions to combat the problem, yet one estimate found consumers...

Kia and Hyundai owners may have received good news after a settlement was reached in a class-action lawsuit over claims that certain models of vehicles are vulnerable to theft, NBC Chicago’s Lexi Sutter reports.

A Plainfield woman’s small business account on social media was taken over by thieves, one example of a growing trend highlighted in a new report. NBC 5 Responds’ Lexi Sutter is here with what you can do to shield yourself.

A Plainfield woman’s small business account on social media was taken over by thieves, one example of a growing trend highlighted in a new report. NBC 5 Responds with what you can do to shield yourself.

A voluntary recall has been issued by Chrysler for Jeep Cherokees that could catch fire even when the engine is off, NBC Chicago’s Lexi Sutter reports.

A voluntary safety recall announced Tuesday highlights a problem some Jeep Grand Cherokee owners have been dealing with for years.

It’s a growing frontier of fraud, targeting unemployed workers when they are most vulnerable. NBC 5 Responds’ Lexi Sutter reports.

The online job hunt has been infested by thieves pretending to be recruiters, wanting to hire you, when in reality they just want your private data.

A Chicago woman is raising concerns over risks with renting cars as part of a popular car sharing service, NBC Chicago’s Lexi Sutter reports.