The mad scramble is on to apply for unemployment benefits in Illinois, and to say consumers are frustrated is an understatement.   The complaints are pouring into NBC 5 Responds from viewers who say that when they try to file for unemployment, they hit a brick wall. When Paul Nasui of Niles found out his wife lost her job at…

The complaints are pouring into NBC 5 Responds from viewers who say that when they try to file for unemployment, they hit a brick wall. NBC 5’s Lisa Parker reports.

There is no denying the economic impact of the coronavirus is hitting home–Literally. NBC 5 Responds got lots of questions from viewers who are worried about how they’ll make their mortgage payments, and some concerning scenarios surfacing in the world of real estate.

There is no denying the economic impact of the coronavirus is hitting home–Literally. NBC 5 Responds got lots of questions from viewers who are worried about how they’ll make their mortgage payments, and some concerning scenarios surfacing in the world of real estate. Lisa Parker reports.

NBC 5 Responds found that social media is lit up with complaints from travelers who say the booking site is not answering any calls or emails. NBC 5 Responds’ Lisa Parker reports.

It appears popular travel site Bookit.com may be going belly up after customers say they’re stranded at resorts right now because Bookit never paid for their vacations. On Thursday night, the company posted an official-looking notice on its website including the U.S. State Department’s logo and a message from Bookit saying, in part:   “In response to the Coronavirus...

It’s no surprise that NBC 5 Responds is getting bombarded with complaints about travel. The one we’re hearing the most: third party booking sites, and consumers who say they are stuck in the middle, unable to get answers or refunds. Third party booking sites say they are overwhelmed by the onslaught of calls from consumers, and acknowledge wait times...

It’s no surprise that NBC 5 Responds is getting bombarded with complaints about travel. The one we’re hearing the most: third party booking sites, and consumers who say they are stuck in the middle, unable to get answers or refunds. NBC 5’s Lisa Parker has the story.

Scams that come hand in hand with any disaster might be inevitable but nevertheless infuriating. Hear the latest on the nasty calls targeting people stuck at home nationwide. NBC 5’s Lisa Parker Responds.

Amid the coronavirus outbreak, concerns and cancellations that go along with it, a Lakeview couple said a third-party booking agent threatened to keep their $3,400 if they didn’t set sail on a cruise next week. NBC 5’s Lisa Parker Responds.

Max Wagner has been trying to cancel his trip for weeks. The Chicago man and his friends booked their vacation to Bangkok and Vietnam – with a layover in Seoul, South Korea – last October. Wagner says he’s called Korean Air 10-20 times over the last two weeks, and the same thing happens every time. “’It’s just a dial tone…

The severity of the coronavirus crisis has made the decision clear for many travelers but are some travel companies making it harder for customers to get answers and their money? NBC 5’s Lisa Parker responds.

To pack or not to pack? To pay for travel insurance or not? Amid coronavirus concerns, travelers have been experiencing mixed feelings when it comes to trips planned ahead of time. NBC 5’s Lisa Parker Responds.

When Sondra Ellingson came home from vacation last March, she was shocked to find several parking tickets slapped on the windshield of her car.  Three tickets in four days: a total of $225 in fines. “My car never moved,” Ellingson said. “And all for the same violation, all while I’m out of town.” Her car was parked right outside...

A woman has had to fight multiple parking tickets over the years because of an oddly placed sign, but after a judge ruled that she would have to pay, she turned to NBC 5 Responds for help. Lisa Parker has her story.

Voting ballots, driver’s licenses,and medicine are all important items one receives via mail. Those items were top of mind for some south suburban neighbors recently, who found themselves on the losing end of a battle with the U.S. Postal Service. NBC 5’s Lisa Parker responds.

A retired minister sums up his struggle to get a refund from an airline after a critical illness. NBC 5’s Lisa Parker Responds.

Chicago rapper and songwriter Luke Gawne and his girlfriend, Erica Fumo, say they know firsthand how dangerous exposure to carbon monoxide can be, after a frightening close call at The Waldorf Astoria Chicago last November. The couple says they fell violently ill hours after checking into the 5-star hotel. “And I remember saying to her ‘my heart feels like...

NBC 5 Responds uncovers the shocking cause and lack of oversight that is leaving some hotel guests sick, or even worse, dead. Lisa Parker has the story.