Southwest Airlines

A Southwest Airlines flight bound for Fort Lauderdale returned to Havana Sunday after the aircraft was reportedly struck by a bird and cellphone video showed smoke filling the cabin.

If you prefer your coffee cold, you’ll love Southwest Airlines latest offering onboard its flights.

The Senate Committee will be hearing testimonies from Southwest Airlines. The investigation is looking into the holiday meltdown that the Dallas-based airline experience at the end of December 2022 and into January of this year

Southwest Airlines continues to climb out of its holiday meltdown after canceling more than 16,000 flights and leaving passengers scrambling to find their lost luggage, and Patrick Fazio spoke to a couple impacted by the cancellations.

Southwest Airlines continues to climb out of its holiday meltdown after canceling more than 16,000 flights and leaving passengers scrambling to find their lost luggage.

Southwest said it canceled about 16,700 flights between Dec. 21 through Dec. 31, failing to recover from severe winter weather.

The Southwest Airlines holiday meltdown has left many passengers still waiting for refunds after the airline canceled thousands of flights and stranded passengers without their luggage.

With its flights running on a roughly normal schedule, Southwest Airlines is now turning its attention to repairing its damaged reputation after it canceled 15,000 flights around Christmas and left holiday travelers stranded.

Southwest Airlines is trying to fix its relationship with travelers who got stuck by canceled flights over the holidays.

Southwest Airlines is facing scrutiny from federal officials after significant flight disruptions during the holiday travel season, NBC 5’s Patrick Fazio reports.

Southwest Airlines returned to a relatively normal flight schedule Friday, as the focus shifts to making things right with what could be well more than a million passengers who missed family connections or flights home during the holidays, and many of whom are still missing luggage.

Following a ‘catastrophic’ meltdown that resulted in thousands of canceled flights, stranded passengers and crew members and seas luggage piled up at airports across the country, Southwest Airlines says it is set to “return to normal operations” Friday.

Thursday in Chicago, with a high of 55 degrees, the snow and ice has melted, and the roads are clear. But inside the Southwest Terminal at Midway Airport, many travelers are still struggling to get to their final destinations — and locate their bags. Here are five things to know about why the carrier has canceled so many flights.

After a week of travel chaos and a flight “meltdown” at Southwest Airlines, the company has finally announced plans to return to “normal operations.”

The airline is trying to extract itself from a sustained scheduling mess.

Southwest Airlines has canceled more than 60% of its flights on Thursday, but could a resolution finally be in sight? NBC 5’s Natalie Martinez has more on the airline’s continued efforts to get its services back on track.

The Chicago Department of Aviation says that embattled carrier Southwest Airlines could potentially be back to full service by this weekend, with customers eligible for reimbursement for a wide variety of expenses incurred by service issues that plagued travelers nationwide.

It has less to do with the weather and more to do with something called the “point-to-point” model.

Chicago Midway International Airport is filled with passengers trying to sift through and find their luggage after a flurry of travel disruptions erupted in the lead-up to the Christmas holiday. NBC 5’s Patrick Fazio reports.

SWAPA, the union that represents Southwest Airlines’ pilots, says the way Southwest routes are designed is part of the reason the airline has had such a difficult time rebounding from winter weather delays and cancellations.