The power of the NBC 5 Investigates team now makes a bigger impact with NBC 5 Responds. If you have a consumer complaint, we want to hear it. Our team is committed to researching your concerns and recovering your money. Call us at 844-NBC-RESPONDS or email nbc5responds@nbcuni.com.

The following agencies and organizations have, as their mission, to advocate and to protect the consumer. Turning to these you can find answers to many of your questions.

• City of Chicago Business Affairs and Consumer Protection
  121 N.LaSalle Street
  8th Floor
  Chicago, IL 60602
  (312) 744-6060 or 3-1-1
  Provides information on the rights and protection of the consumer, certifies and grants licenses to shops in different professions, investigates entities employing deceptive practices.


• Illinois Attorney General
  100 West Randolph Street
  Chicago, IL 60601
  (312) 814-3000
  TTY: (800) 964-3013
  Protects consumers through the initiation of investigations against entities employing methods or deceptive practices.


• Citizens Utility Board
  309 W Washington St #800
  Chicago, IL 60606
  (312) 832-9803
  Protects the public by regulating the companies of water, electricity, gas, telephone and cable.


• Illinois Housing Development Authority
  401 Michigan Avenue, Suite 700
  Chicago, IL 60611
  Phone: (312) 836-5200
  TDD: (866) 324-4431
  Provides rental assistance to low-income families.


• Chicago Legal Clinic
  2938 E. 91st Street
  Chicago, Illinois 60617
  (773) 731-1762
  Provides legal assistance to the community at a low cost.

Click here for a full list of Consumer Resources.