After a stroke victim was forced to call 911 multiple times when he couldn’t provide dispatchers with the address of his hotel, the OEMC is promising changes. NBC 5 Investigates’ Chris Coffey has the update.

NBC 5 Investigates uncovered an excruciating series of 911 calls from a man suffering a stroke in a Chicago hotel. Dispatchers insisted they could not send help until he provided the street address. Now the city concedes “more should have been done” — but won’t talk about the case on camera — and still hasn’t responded to the man.