USPS Warns of New Scam Involving Fake Emails, Calls

Fraudsters, claiming to be USPS officials, say a package was unable to be delivered and attempt to gather the customer’s personal information

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    The United States Postal Inspection Service is warning consumers about a nationwide scam to steal customers’ personal information.

    The Postal Inspection Service said it is investigating after receiving complaints from customers about fraudulent emails and phone calls.

    Fraudsters, claiming to be USPS officials, say a package was unable to be delivered and attempt to gather the customer’s personal information, according to a release from USPS.

    The emails include a message related to an attempted delivery or intercepted package delivery and a customer is told to click the link or open an attachment and print the label, officials said.

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    When opened, a “malicious virus” is installed on the computer, which could steal personal identifiers of the customer and compromise the customer’s information, the release said.

    Criminals are also contacting potential victims via the phone, officials said.

    When contacted, the caller uses a similar approach, regarding an attempted or intercepted package delivery, and attempts to obtain the customer’s information.

    The Postal Inspection Service is warning customers to not give their information to the callers and instead contact their local post office to verify the phone call.

    They’re also advising customers to avoid clicking the link or opening the attachment in the fraudulent emails and forward them to spam@uspis.gov.

    You can also report the incident to the Postal Inspection service at 877-876-2455.