Walgreens to Let Customers Use Restroom Based on Gender Identity

Walgreens has adopted a companywide policy allowing customers to use the bathroom that corresponds with their gender identity.

The Deerfield-based chain of drugstores changed its restroom policy after a discrimnation complaint stemming from an incident at a store in California, the American Civil Liberties Union of Southern California said in a statement announcing the change.

A customer said that a sales associate told her she could not use the women’s restroom because she looked like a man, according to the ACLU. 

The store manager then told the woman it was store policy to restrict access to a bathroom based on a customer's appearance, the Los Angeles Times reports. 

Walgreens' new policy is effective immediately at its more than 8,100 stores across the country, the company said. 

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