Naperville Gas Station Apologizes After Video of Confrontation Goes Viral - NBC Chicago

Naperville Gas Station Apologizes After Video of Confrontation Goes Viral



    Protests Continue at Gas Station After Employee Fired

    New information emerging tonight about a viral video shot inside a west suburban gas station, and NBC 5's Christian Farr has the details. 

    (Published Thursday, July 18, 2019)

    A convenience store company has apologized after video showing a confrontation between the cashier of a suburban Chicago location and a group of Hispanic customers went viral.

    "The comments made by the associate are not reflective of the core values of Bucky’s Convenience Stores," a representative for the company said in a statement released Friday. "We apologize to all of the individuals that were affected by the associate’s inappropriate behavior."

    The employee in the video, recorded at the Bucky's Mobil in Naperville, was fired over the video in which he can be seen telling a group of customers that "ICE will come" and they "have no rights," the general counsel for the store's parent company said.

    "Clearly there was an altercation and he didn’t react well," Steve Kalhorn told NBC 5. "And we don’t treat customers that way, that’s why he’s no longer an employee."

    Incident at Naperville Gas Station Sparks Protests

    [CHI] Incident at Naperville Gas Station Sparks Protests

    Protests are underway in suburban Naperville after a family says a gas station clerk told them "ICE will come" in a racially-charged encounter. NBC 5's Regina Waldroup has the story. 

    (Published Thursday, July 18, 2019)

    Carolina Buitron said she and her family, some of whom were visiting from Mexico, stopped at the west suburban gas station for chips and were speaking Spanish when the cashier asked them to leave because they were “illegals.”

    "He started asking about my cousins, if they were illegal, family or friends, are they adopted," Buitron said, noting that she then pulled out her cell phone and started recording.

    Video footage of the cashier was posted to social media and has since been viewed more than 400,000 times. Though the video does not show the cashier calling the family “illegals” or refusing service, but it shows him asking the group if they are citizens and telling them “ICE will come.”

    'ICE Will Come': Gas Station Clerk Suspended After Viral Video

    [CHI] 'ICE Will Come': Gas Station Clerk Suspended After Viral Video

    An employee has been suspended from a Naperville gas station after video showing a confrontation between a cashier and group of Hispanic women went viral on social media.


    (Published Wednesday, July 17, 2019)

    A second video shows the cashier and another customer telling the group “you have no rights.”

    "As with all personnel matters, we did a full investigation and determined this individual’s behavior was unacceptable, and the individual is no longer employed by us," Bucky's Friday statement reads. "We do not tolerate any behavior that is insensitive to our valued customers."

    Kalhorn acknowledged surveillance video did capture the altercation, but said cameras only showed the back of the employee and did not capture what he said clearly.

    Burger King Manager Told to 'Go Back to Mexico' in Viral Video

    [NATL] Burger King Manager Told to 'Go Back to Mexico' in Viral Video

    A manager of a Burger King restaurant in Eustis, Florida, was involved in a confrontation with two unidentified women who were upset he was speaking Spanish to another employee. It is unknown what happened before or after the recording began.

    (Published Wednesday, July 10, 2019)

    "I looked at the video and even though I can't make out everything that’s said, I can see that there’s animation going on and yelling and that’s just not acceptable behavior for our organization," he said.

    "They got into an argument and things were said that shouldn’t be said," Kalhorn said.

    "At Bucky’s, we pride ourselves on being a very diverse and inclusive company that treats all individuals with the utmost respect," the company's statement said. "We strive for our customers to have a great experience each time they stop at Bucky’s and expect that all of our associates provide excellent customer service at all times."

    'Go Back': Trump Tweets at Congresswomen of Color

    [NATL] 'Go Back': Trump Tweets at Congresswomen of Color

    President Trump appears to be doubling down on a weekend Twitter tirade that is being denounced as a racist attack on four Democratic congresswomen known as "the Squad." The president tweeted they should "go back to the broken and crime infested places from which they came." The tweets drew condemnation from Democrats and Republicans alike.

    (Published Monday, July 15, 2019)

    Naperville Mayor Steve Chirico said area police have reviewed the video and are "looking into it."

    "Let me be abundantly clear: hate has no home here in Naperville. Quite frankly, this type of behavior has no place in society at large," he wrote on Facebook Wednesday. "Our city prides itself on being open and inclusive to all. Civility towards each other is an important component of being a global citizen, and I urge everyone in our community to showcase the kindness, compassion, and good decorum that our residents are known for and that our world needs more of."

    Naperville police confirmed they "reviewed the social media video."

    Congress Condemns Trump's 'Go Back' Comments

    [NATL] Congress Condemns Trump's 'Go Back' Comments
    The House of Representatives has passed a resolution that formally condemns President Donald Trump’s so-called racist comments about four Democratic congresswomen of color.
    (Published Wednesday, July 17, 2019)

    "We will continue to investigate the matter as well as monitor any related activities occurring in Naperville," the department said in a statement.

    Separate groups stood outside the gas station on Washington Street Wednesday, some holding signs that read “Build the Wall” and others that read “boycott racism.” Another protest took place Thursday outside the gas station, with organizers saying they wanted to send a message to the station owners.

    " think it’s a shame to see something like this is occurring in a community that seems to pride itself on diversity," said Sandra Gonzalez.

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