The Latest
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NBC 5 Responds: What to Know About Coronavirus Pandemic Predators
About 66,000 times during the coronavirus crisis, consumers nationwide have taken the time to blow the whistle on a COVID-19 related scam. In about half of those reports to the federal government, the targeted consumers did lose money, around $500.
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Travel Booking Site Shuts Down, Leaving Customers Stranded and on the Hook for Thousands of Dollars
It appears popular travel site Bookit.com may be going belly up after customers say they’re stranded at resorts right now because Bookit never paid for their vacations. On Thursday night, the company posted an official-looking notice on its website including the U.S. State Department’s logo and a message from Bookit saying, in part: “In response to the Coronavirus...
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Chicago-Area Cruise Travelers Battle for Vacation Refunds
Amid the coronavirus outbreak, concerns and cancellations that go along with it, a Lakeview couple said a third-party booking agent threatened to keep their $3,400 if they didn’t set sail on a cruise next week. Chris Barker and Bobby Schafer booked their Celebrity Cruise through a third-party planner, Atlantis Events. The couple was scheduled to leave for the Caribbean next...
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Mattress Mess: Customers Say Company is Holding Refunds Hostage
A mattress retailer’s website is no longer up and its phone appears to have been disconnected after NBC 5 Responds investigated complaints from customers who said the company ripped them off. Barbra Johnson and Rosa Tryba said they lost thousands of dollars after attending a Gravity Cool sales pitch following a “free lunch” at Red Lobster Seafood Restaurant. Both Chicago…