Closed Caption Contact Information

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    NEWSLETTERS

    TK
    AP

    WMAQ Closed Caption Contact Information:

    Contact Name: Jan Golden
    Title: Vice President of Broadcast Operations and Engineering
    Contact Number:(312) 836-5620
    Fax Number: (312) 836-5992
    Postal Mailing Address: WMAQ TV
    454 N. Columbus Drive
    Chicago, Ill., 60611
    E-Mail Address: jan.golden@nbcuni.com

    Captioning Complaint Process

    Effective immediately, viewers who believe that a television station has failed to meet its captioning obligations may initiate a complaint process either at the FCC or with the television station directly. Complaints must be in writing and submitted to the station by e-mail, fax or letter within sixty (60) days of the occurrence of the captioning problem.

    For a complaint first filed directly with a broadcaster, stations must respond in writing to the viewer within thirty (30) days after receipt of a closed captioning complaint. If a station's response does not satisfy the viewer, he or she may then file a complaint with the FCC.

    If the complaint is first filed at the FCC, the FCC will promptly forward the complaint to the station. The station must respond in writing to the FCC and the viewer within thirty (30) days of receipt of the complaint from the FCC.

    Mobile Web and News App Closed Captioning FAQ

    Is Closed Captioning Available?

    We are pleased to offer closed captioning on all live simulcast streams made available through mobile browsers and mobile apps. Videos with closed captioning will have a “message icon” in the player controls. Just tap to enable or disable. If the icon is not displaying, follow the directions in the next section to turn on closed captioning within the device OS settings.

    How do I make the Closed Captioning text bigger or change the style?

    You may customize the display of closed captioning including changing the size, font, color, and styling. These customization options are available by accessing the device OS settings for iOS and Android and then selecting the desired options from the menu.

    For iOS, the Accessibility settings are located under the Settings icon on the iPhone homescreen, then choose General, Accessibility, Subtitles & Captioning.

    For Android, the Accessibility settings are located under Settings, then choose My Device, and then Accessibility. The Accessibility features are available under this Accessibility screen.

    Who can I contact with questions about Closed Captioning?

    To report an issue or concern regarding closed captioning on this website, please contact us at Jan.Golden@nbcuni.com.

    Please detail your issue or concern by providing the following information:

    • Name of the program
    • Description of the issue (e.g., missing captions on a particular episode, captions cut off, timing is off)
    • Website or application where you viewed the program
    • Approximate time and date that the issue occurred
    • Your name and contact information including mailing address, email and phone number

    Written complaints concerning captioning on programs made available online or through mobile apps may be sent to:

    Margaret Tobey
    Vice President Regulatory Affairs
    NBCUniversal
    300 New Jersey Ave. NW
    Washington, DC, 20001-2030

    Phone: 202-524-6401
    Fax: 202-524-6411
    IPCComplaints@nbcuni.com