UPS Scrambles to Deliver Christmas Packages

On the day after Christmas, some Chicagoans were still left wondering what happened to their packages that weren't delivered on time from UPS and FedEx.

The shipping companies have blamed bad weather throughout the country for the delays, and are still trying to clear the backlog.

"I had some toys and some clothes for my son. I paid extra money for it to get here by Christmas, but they were late," said Tacquila Johnson from outside UPS Chicago headquarters. "My son was crushed. These were things he was expecting for Christmas."

A steady stream of customers filed in and out of the building picking up late packages that were supposed to arrive before the holiday.

UPS has apologized to its customers in a statement Thursday, saying there were additional problems with its sorting operations at its international hub in Louisville, Ky.

Raven Long was picking up a missing part of her sons Christmas gift, but says she still has faith in the delivery giant.

"I would rather this package be a little late than for someone to lose their life to get it to a customer. It's not a big issue for me," Long said.

Connecticut U.S. Sen. Richard Blumenthal is calling on UPS Inc. to refund customers whose packages didn't arrive on time for Christmas.

The Democrat said Thursday he was disappointed after learning consumers in Connecticut and across the country were quoted arrival dates before the holiday "but instead were left empty-handed."

One of UPS's biggest customers, Amazon.com, said it was refunding shipping charges and giving affected customers a $20 credit toward future purchases.