NBC 5 Responds November 16, 2020 10:35 pm Customer Service With a Smile? Consumers Weigh In NBC 5 Responds asked you to tell us how the pandemic has affected customer service. And you answered. Lisa Parker has the story. Local 2:13 Pro-Israel, pro-Palestinian demonstrators rally on University of Chicago campus 14:21 Happy to Report: Your dose of good news for the week 5:38 NBC 5 Nightly Update: Friday, May 3 2:11 How horseback riding is helping children build brighter futures 2:06 Cinco De Mayo celebrations taking place this weekend