United Computer Outage Delays Passengers

It affected half of all flights on United's main network

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    NEWSLETTERS

    It's at least the third major outage since June for the Chicago-based airline and comes just days before a major traveling holiday. Natalie Martinez reports. (Published Thursday, Nov 15, 2012)

    Chicago-based United Airlines suffered another huge computer outage that delayed passengers around the globe for hours.

    The outage at the world's largest carrier lasted for about two hours this morning. United tweeted just before 10 a.m. that the system was back up and running and operations had resumed for affected flights.

    It affected half of all flights on United's main network and was at least the third major outage for the airline since June. Few effects were felt at O'Hare International Airport and no departure delays were noted.

    Sylvia Campos was stuck waiting for her cousin whose flight from Philadelphia was delayed during the outage.

    Major delays across the world can easily ripple throughout an airline's network. United runs about 5,500 flights a day worldwide.

    A spokesman for United Continental Holdings says the outage didn't affect its regional flights on United Express. Spokesman Rahsaan Johnson says only those airplanes that came from the former United were affected.

    United has been struggling with technology problems since March, when it switched to a passenger information computer system that was previously used by Continental. The airlines merged in 2010.