Mayor Rahm Emanuel said the new 311 system, to be operational by the fall, will provide more information to calling residents and "ensure greater accountability" for departments responsible for responding to service requests.
Got a 311 request? There's a tracking number for that. Well, there will be come fall.
Mayor Rahm Emanuel announced Thursday that Chicago is enhancing its 311 system to assign tracking numbers to requests so callers can see a request's progress.
“Taxpayers who call 311 for a City service should be able to quickly and easily find out when that service has been completed,” Emanuel said in a statement. “This new system will reassure the public that their requests are not falling into a black hole and make it easier for taxpayers to hold City departments accountable.”
Emanuel said the new system, to be operational by the fall, will provide more information to calling residents and "ensure greater accountability" for departments that respond to service requests.
Each request will get a tracking number similar to one given for a Fed Ex package. City officials can more easily monitor the request, Emanuel said, and the caller will be notified when it's completed.