• consumer Oct 27, 2020

    NBC 5 Responds: Customer Service Survey

    Before and throughout the pandemic, NBC and Telemundo stations around the country have received many complaints about customer service — from refund delays and denials to ignored emails and unanswered phone calls. That’s why the NBC Responds and Telemundo Responde teams created a new survey. We want to learn directly from the consumers in our communities. Are there bright spots...

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