food delivery

Some third-party delivery apps charge huge fees, but alternative options are trying to create better platforms for restaurants and diners alike.

Open. Closed. Open. Closed. Dining in Illinois’ restaurants has been a gamble as coronavirus mitigation rules have meant indoor dining restrictions or closures depending on COVID-19 metrics in the state. Curbside pickup and delivery have remained a constant and safe option, but with such high demand, it’s not uncommon for the occasional order mix-up. “Maybe your soda didn’t come with...

When the receipt showed his debit card was charged $4,028.86 for a food order that should have cost $39.09 and with no answer in sight, a Chicago hospital case manager turned to NBC 5 Responds for help. Lisa Parker has the story.

Uber has acquired Postmates in a $2.65 billion all-stock deal, expanding its footprint in the fiercely competitive delivery market

Mayor Lori Lightfoot and Chicago officials announced on Tuesday new rules for third-party food delivery apps, requiring them to disclose to customers an itemized cost breakdown of each transaction.

Mayor Lori Lightfoot and Chicago officials announced on Tuesday new rules for third-party food delivery apps, requiring them to disclose to customers an itemized cost breakdown of each transaction, but the change is rubbing some companies the wrong way. NBC 5’s Lexi Sutter has the story.

After the coronavirus pandemic shuttered dining rooms across the country, restaurant owners quickly began relying on delivery and pick-up orders as their primary sources of income. For many dining establishments that don’t have a fleet of drivers, food delivery apps help introduce small businesses to a wider range of customers.

As people look to support restaurants during the coronavirus pandemic by placing delivery orders, criticism has surfaced of third-party apps that connect establishments with customers – for a price.

The Fat Shallot has delivered close to 6,000 meals to workers on the front lines since mid-March. NBC 5’s Sandra Torres reports.

For many U.S. shoppers, the coronavirus pandemic was the push they needed to stock their pantries by browsing online instead of store aisles. If the online shopping habit sticks — even for a percentage of the new or more frequent customers — it could represent a meaningful shift in an industry that’s been slow to go digital. Only about 3% or...

Craving food from your favorite pizza place? Chef Nick Liberato gives us some advice on how to make curbside pickups safe and efficient for both customers and restaurants.

The pizza shop seemed independent at first, but when the delivery came, they learned it was actually from Chuck E. Cheese.

A food delivery person featured in a recent NBC 5 investigation and seen on video stealing property from a Near North Side condo building in September, is now charged with pulling a similar heist in July.

Amazon said Tuesday that it is closing its U.S. restaurant delivery service, a 4-year-old business that failed to take off amid fierce competition from Uber Eats, DoorDash and others. The service, called Amazon Restaurants, offered delivery in more than 20 cities in the U.S. It expanded into the United Kingdom, but Amazon shut down the service in that country late...

Amazon said Tuesday that it is closing its U.S. restaurant delivery service, a 4-year-old business that failed to take off amid fierce competition from Uber Eats, DoorDash and others. The service, called Amazon Restaurants, offered delivery in more than 20 cities in the U.S. It expanded into the United Kingdom, but Amazon shut down the service in that country late...

Uber is testing restaurant food deliveries by drone. The company’s Uber Eats unit began the tests in San Diego with McDonald’s and plans to expand to other restaurants later this year.

Uber’s drivers app and Uber Eats experienced an extended outage and other problems Monday, according to users on social media and confirmed by the ride-hailing company.

McDonald’s is fighting to hold onto customers as the Big Mac turns 50, but it’s not messing with the makings of its most famous burger. The company is celebrating the 1968 national launch of the double-decker sandwich whose ingredients of “two all-beef patties, special sauce, lettuce, cheese, pickles, onions and a sesame seed bun” were seared into American memories by...