• how to Mar 11

    Explained: How to File Taxes After 401(k) Withdrawal

    The pandemic hit many families’ finances hard. So hard, more than a million families took money out of their 401(k) accounts. Consumer Investigator Chris Chmura explains how this changes the way you file taxes.

  • HYUNDAI Jan 11

    Hyundai Recalls 471K More SUVs, Tells Owners to Park Outside

    Hyundai is adding about 471,000 SUVs in the U.S. to a September recall for an electrical short in a computer that could cause fires

  • consumer Oct 27, 2020

    NBC 5 Responds: Customer Service Survey

    Before and throughout the pandemic, NBC and Telemundo stations around the country have received many complaints about customer service — from refund delays and denials to ignored emails and unanswered phone calls. That’s why the NBC Responds and Telemundo Responde teams created a new survey. We want to learn directly from the consumers in our communities. Are there bright spots...

  • fire Aug 28, 2020

    Three Tips for Dealing with Fire Insurance

    Consumer reporter Chris Chmura has helpful advice if you’re a homeowner affected by the North Bay wildfire.

  • coronavirus Jun 25, 2020

    Consumer Spending Is Already Rebounding in These States

    The coronavirus pandemic has caused consumer spending, the economy’s key driver, to plummet across the country as Americans struggle through a recession. But some states are recovering more quickly than others. Statewide stay-at-home orders first froze the economy in mid March. For that month, the Commerce Department said consumer spending fell 7.5%, the sharpest monthly drop on records that go…

  • Economy Apr 16, 2020

    ‘In Ruins': Economic Data Even Worse Than Anticipated

    Consumer and manufacturing reports for March showed the hit to the economy from the coronavirus was even swifter and deeper in the early weeks of the shutdown than expected. March retail sales fell 8.7%, the most ever in government data, and New York regional manufacturing activity hit an all-time low, declining to a shocking negative 78.2%. Industrial production slipped 5.4%, the largest decline...

  • consumer Mar 6, 2020

    These Are America's Favorite Online and Brick-and-Mortar Stores. Is Yours on the List?

    American consumers continue to do more of their shopping online — and those who do are increasingly happy with the experience. In fact, internet retail is the only bright spot in the annual American Customer Satisfaction Index (ACSI) Retail and Consumer Shipping Report released last week. While satisfaction scores with brick-and-mortar stores remained unchanged, the ACSI score for internet retail rose...

  • Office Depot Feb 20, 2020

    More Than $34 Million in Refund Checks Are Being Sent to Some Office Depot Customers

    Refund checks totaling more than $34 million will be sent to consumers who allegedly were tricked by Office Depot, Inc. and a software provider into buying computer repair products and services, the Federal Trade Commission announced.

  • Illinois State Police Jan 23, 2020

    Illinois State Police Warn of ‘Spoofing' Phone Calls

    Scammers are using local area state police telephone numbers to “spoof” victims, according to Illinois State Police. Spoofing occurs when a telephone number is manipulated and disguised to look like a different phone number. Recently, ISP officials have received phone calls from concerned citizens saying ISP called requesting personal information in order to resolve a police matter. Most commonly, citizens…

  • consumer Dec 21, 2019

    How to Avoid Becoming a Victim of a Holiday Scam

    While you’re gearing up for the holidays, fraudsters may be trying to take advantage of you.

    Empty gift cards, bogus charitable solicitations, cyberattacks and thieves who steal packages from your porch aren’t necessarily unique to this time of year.

  • Holiday Season Dec 5, 2019

    Holiday Etiquette: 10 Rules for Gift-Giving This Holiday Season

    You’ve got your holiday shopping list made and you’re checking it twice....


    But are you getting the right gifts for the right people? And what should you do if you are strapped for cash?...


    Following some simple gift-giving rules can help you easily navigate the holiday season. They can also help set the tone for your relationships for the upcoming...

  • New York Nov 10, 2019

    NY Regulator Vows to Investigate Apple Card for Sex Bias

    A New York regulator is investigating Goldman Sachs for possible sex discrimination in the way it sets credit limits.

  • recall Jun 18, 2019

    WinCo Recalls Store Brand Frozen Raspberries

     WinCo Foods says it sold some frozen red raspberries that may be contaminated with norovirus. No one has reported getting sick, but the company is urging people to throw away or return the products to the store for a full refund.

  • reporter Aug 16, 2018

    How to Choose the Right Veterinarian For Your Pet

    Owning a pet can be expensive, especially when it comes to medical costs. A local consumer group found substantial price differences among local veterinarians. News4 Consumer Reporter Susan Hogan is working 4 you with important information to help you make a smart choice.

  • Donald Trump Oct 12, 2017

    Experts See No Real Risk to Licenses After Trump's TV Threat

    President Donald Trump is threatening NBC’s broadcast licenses because he’s not happy with how its news division has covered him. But experts say his threats aren’t likely to lead to any action. The network itself doesn’t need a license to operate, but individual stations do. NBC owns several stations in major cities. Stations owned by other companies such as Tribune...

  • Donald Trump Mar 18, 2017

    Telecom Policy Tilts in Favor of Industry Under Trump's FCC

    Trumpism is slowly taking hold on your phone and computer, as newly installed federal regulators begin chipping away at hard-fought protections on privacy and competition. These protections, put in place during the Obama administration, had upset the phone and cable industries. The new regime at the Federal Communications Commission says consumers win if businesses face less regulation and have more...

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