NBC 5 Investigates has been following the case of Duane Raible, a Pennsylvania man who was alone in his Chicago hotel room last October when he suffered a severe stroke. He couldn’t reach the hotel phone from his bed, so he called Chicago 911 on his cell phone. 911 operators would not send help unless Raible gave them the actual…

NOTE: NBC 5 Investigates has compiled a complete transcript of Duane Raible’s 911 calls, which you can read here. When Duane Raible, a businessman from Pennsylvania, began to fall violently ill in his hotel room in downtown Chicago, he had no idea he was about to go through two major ordeals at once. One because he was in the midst…

NBC 5 Investigates has been following the case of Duane Raible, a Pennsylvania man who was alone in his Chicago hotel room last October when he suffered a severe stroke. He couldn’t reach the hotel phone from his bed, so he called Chicago 911 on his cell phone. NBC 5’s Chris Coffey reports.

Thanks to new high-tech upgrades, soon it will be easier for people to report emergencies in Chicago.