Better Business Bureau

It was billed as the “Ultimate Labor Day Weekend Getaway” party at a five-star resort in the Dominican Republic.     And the party host, was none other than TV talk show host and comedian Steve Harvey.  But Steve Harvey’s Sand and Soul festival was also a chance for Genelle Betterson to celebrate retirement after 33 years of work in Georgia. ...

Imagine moving half way across the country, only to start living in an empty home with none of your furniture in sight.  Now, couple is speaking out after their dispute with a suburban Chicago-based moving company. Eber and Bianca Beck recently relocated from Kansas City, Kansas to Ithaca, New York for Eber’s new job.  They said they hired a...

One couple moved halfway across the country only to find themselves in an empty house with no belongings due to the failure of a moving company from Chicago suburban Carol Stream. NBC 5’s Chris Coffey reports.

The Better Business Bureau warned customers Tuesday of an online mask retailer with a high number of complaints. The BBB said they have received 61 complaints and 56 negative customer reviews for Hyperfavor, a company specializing in apparel design. According to Hyperfavor’s website, the company has been in operation since 2012 selling customizable apparel, including face coverings during the pandemic….

The Better Business Bureau warned homeowners who need to get their driveway sealed, that a scam is making its way through the Chicago area. The BBB’s Scam Tracker received numerous reports of contractors who trick people with supposedly good deals, according to a news release by the agency. The contractors have allegedly been showing up at people’s doors or...

With more people at home during the coronavirus pandemic, the demand for puppies has skyrocketed, and with that demand comes a new warning about thieves targeting people seeking companionship. “The Better Business Bureau (BBB) has seen a sharp increase in complaints not only locally but nationally regarding puppy scams,” said Steve Bernas, the CEO of the BBB serving Chicago and…

Scams involving pet breeders advertising their services online are on the rise, and NBC 5’s Kate Chappell has a warning from the Better Business Bureau.

Online thieves are preying on the anxiety surrounding the coronavirus pandemic to make a quick buck, according to the Better Business Bureau. “When you have a pandemic type situation, you have panic,” said Steve Bernas, President and CEO of the BBB of Chicago and Northern Illinois. “Unfortunately, this is a scammer’s paradise right now.” From masks to at-home test...

Debt collection scams sit atop the Better Business Bureau of Chicago and Northern Illinois’ Top 10 Scams of 2019. The annual report analyzes data gathered through the organization’s Scam Tracker, which encourages consumers to report fraudulent activity to help BBB monitor nationwide and local trends more effectively. According to the BBB, phony debt collectors have the rise of robocall and…

The Better Business Bureau is warning of a new “free child safety kit” scam that targets sensitive information about children.

The BBB is issuing a scam warning for apartment seekers, saying that the perfect listing may be too good to be true. NBC 5’s Charlie Wojciechowski has the story.

Whether you’re traveling or looking for a place to live, you might want to double check before you pay rent. A new warning from the Better Business Bureau suggests that if a space seems like a dream come true, it might actually be a nightmare. According to a study from the BBB, “fraud is widespread in the online rental...

The top headlines you need to know as you start your day on Jan. 3, 2019.

Officials from the Better Business Bureau announced the results of a startling new study that shows that email scams have cost organizations more than $3 billion since 2016.

It’s the number one type of fraud targeting consumers and businesses in this country right now, but many people have never heard of it. NBC 5 Responds’ Lisa Parker explains. 

On Friday, Sept. 13, a panel of experts who know the ins and outs of the Chicago area’s top consumer complaints will be at NBC Tower to answer your questions live.

The Federal Trade Commission announced Tuesday a major crackdown on illegal robocalls, including 94 actions targeting operations around the country said to be responsible for more than one billion calls. NBC 5’s Chris Hush reports.

The Rolling Stones are set to kick off their latest world tour at Chicago’s Soldier Field this weekend, and the Better Business Bureau is warning music fans to use their common sense when it comes to purchasing tickets to the big shows.