One day after Time Warner Cable customers spent more than an hour of the Super Bowl staring at a black screen, the company apologized and announced it would offer all subscribers a gift card or credit whether or not they were affected in the outage.
As the Seattle Seahawks met the Denver Broncos on the field for Super Bowl Sunday, TWC announced via Twitter about 4:45 p.m. it was having problems with its feed from Fox, among other Southern California channels.
The feed returned by about 6 p.m., but within the hour of the big game blackout, thousands of customers reached out to NBC4 furious with the outage.
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"Seriously TWC - the game of the year and we're missing it," one NBC4 viewer said.
On Monday, the company announced it would give all Los Angeles-area analog customers a $5 gift card. Digital TV customers will get a credit for the cost of an OnDemand movie once purchased.
"Although most of our customers didn't experience an interruption, we want to express our sincere apologies to all Time Warner Cable TV customers in the Los Angeles area," Deborah Picciolo, senior vice president of TWC operations said in a statement.
"We didn't live up to our standards for a quality customer experience," she said. "We know there's no way to do the inconvenience of last night's outage, and we want them to know how truly sorry we are for this issue."
Some viewers who chose to ignore the blackout argued some without the game feed were not missing anything exciting, as the Seahawks dominated the Broncos in an outstanding 43-8 win.