Thousands of people descended on Chicago Saturday for Pokémon Go Fest – an event that was billed as a celebration of the smartphone game’s first year but instead became a debacle plagued by massive lines and connectivity issues.
Organized by the game’s developer, Niantic, the all-day festival in Grant Park was the company’s first official live event for players of the augmented reality game.
However, upon arrival, the roughly 20,000 attendees were met with hours-long lines to enter the festival, and then technical problems preventing play once inside the event.
Niantic’s chief marketing officer addressed the crowd to boos in the late morning, citing three specific problems that rendered attendees unable to access the game.
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“One is a network issue. One of the providers is trying to pump in some more bandwidth so that’s something that we’re working with them closely on,” CMO Mike Quigley said onstage.
“The other two issues are on the Niantic side. There’s a crash bug issue that we’ve identified. I know some of you have had that issue, as well as an authentication issue, so we’ve got it completely pinpointed to those three things.”
Quigley said the company would offer players a refund on the $20 ticket price, as well as $100 in the game credit Pokecoins.
However, even with a refund, many attendees – some of whom traveled to Chicago from around the world – will only receive a fraction of what they actually paid.
Tickets to the festival, which promised rare Pokémon encounters, special challenges and exclusive rewards, sold out in just minutes last month.
Many were then listed for resale on sites like eBay for as high as $400.
Despite the connectivity issues, the festival was scheduled to continue as planned while the engineering team worked on a fix, Quigley said.