Trip of a Lifetime Turns Into Nightmare for Area Family

A trip of a lifetime quickly turned into a nightmare for an area family after an airline suddenly went out of business, grounding their trip before it even got started.

The Gonzalez family was set to go to Italy and Iceland this spring, and were going to use WOW AIR for the trip, but just three days before their trip, the company went out of business without so much as a warning email.

“I went on my computer and I see this huge yellow sign that they had ceased all operations,” Jennifer Gonzalez said. “I did not get an email, nothing on social media. I had no clue.”

The trip was a Christmas present from her husband, and the entire family was set to go, but the airline’s sudden closure left them stranded.

“I just don’t understand how this can be possible. How can this happen to you with an airline?” Gonzalez said. “Even when you go online there are still WOW fares, promoting 60 percent off.”

For now, the family is left to try to recoup the more than $3,000 they spent on tickets through the airline. The good news for them is that they used a credit card to purchase the seats, and the couple has filed a dispute with their credit card company.

“I’m hoping other people. I’m not the only one in this situation,” she said.

The Gonzalez family says it could take 30 to 45 days before getting a final decision from their credit card company, and they have also said the company has said it’s not a guarantee that they will get a full refund for their purchase.

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