O’Hare International Airport ranked toward the bottom of a recent airport satisfaction survey.
Global marketing firm J.D. Power conducted the study, which ranked 31 large U.S. airports. O’Hare came in 28th place, scoring 680 points on a 1,000-point scale.
Analysts studied six factors including terminal facilities, airport accessibility, security check, baggage claim, check-in and baggage check, and terminal shopping, according to J.D. Power.
Midway International Airport fared better than O’Hare, scoring 733 points and ranking 13th on J.D. Power’s survey.
Check-in and security lines were critical to airport satisfaction, according to the study. Satisfaction with check-in and baggage check scored 797 points when travelers spent no more than five minutes to get through the process. When check-in took between six and 10 minutes, satisfaction fell to 773 points.
Overall, traveler satisfaction has improved since the last time the study was conducted five years ago.
On the 1,000 point scale, satisfaction with large airports increased from 665 in 2010 to 719 in 2015, according to the report.
