Lawsuit Filed Over LL Bean's New Return Policy - NBC Chicago

Lawsuit Filed Over LL Bean's New Return Policy

    Winter Olympics PyeongChang 2018 Medal Count
    Country
    Total
    1
    Norway
    78722
    2
    Germany
    94417
    3
    Canada
    55515
    processing...

    NEWSLETTERS

    5 to Watch: Skiers and Skaters Look to Catch Up
    AP Photo/Pat Wellenbach, File

    An unhappy customer is suing L.L. Bean over its new return policy, claiming the company broke a vow to customers.

    The lawsuit in federal court in Chicago contends customers bought items because of L.L. Bean's unlimited "satisfaction" guarantee. The lawsuit accuses L.L. Bean of breach of warranty.

    The Maine-based retailer announced Friday it's imposing a one-year limit for most returns, because it says too many people are abusing the system.

    Company spokeswoman Carolyn Beem said the lawsuit misrepresents the return policy. She said purchases made before Feb. 9, 2018, are not subject to the new policy as long as there's proof of purchase.

    Olympic Mascot Soohorang Takes a Spill

    [NATL] Olympic Mascot Soohorang Takes a Spill

    Soohorang, the beloved white tiger mascot for the Pyeongchang Olympic Winter Games, had a rough day when a fan came in for a hug.

    (Published Friday, Feb. 16, 2018)

    The plaintiff, Victor Bondi, is seeking class-action status for the lawsuit filed on Monday. The lawsuit seeks unspecified damages or an order that L.L. Bean honor the old warranty.

    Get the latest from NBC Chicago anywhere, anytime

    • Download the App

      Available for IOS and Android