Oak Park

Service Mostly Restored After Comcast Cable, Internet Outage in Western Suburbs

Comcast cable and internet services were restored Monday evening to most affected areas in Chicago's western suburbs following an outage caused by a construction crew that knocked over a utility pole.

According to a spokesperson for the company, a crew was doing work near Interstate 294 and St. Charles Road in suburban Elmhurst on Monday afternoon when they accidentally knocked down a utility pole.

The pole caused damage to fiber used by Comcast, and a service outage was reported, potentially impacting thousands of cable, internet and phone customers in the western suburbs.

According to a Comcast spokesperson, service was restored to most areas as of 9:28 p.m., and the company was "working to restore the remaining affected areas as quickly as possible."

The outage impacted a number of retail stores in addition to homes, and even school districts. Internet service was cut off in District 97 school buildings in Oak Park, River Forest and Hillside, according to officials.

Contact Us