Uber

Chicago Man Wakes Up to $100 Uber Clean-Up Fee For Mess He Says He Didn't Make

As Uber and other ride-sharing services continue to grow in popularity, so do reports of unscrupulous drivers scamming customers, posting a mystery mess and charging riders extra for the clean-up.

Although many people think the charge they see on their ride-sharing app is the price they will end up paying for the given trip, companies reserve the right to add extra charges at a later time.

“Everything was fine...I woke up the next morning with a $100 charge on top of the $12 or whatever it was,” said ride-share user David Soloway.

Soloway said he received a message a couple of weeks ago that notified him of an additional charge for a mess the driver said he made in the back seat—there was even a photo that was sent as proof.

“Supposedly I had an open container...there was also an altercation that Uber said made the driver feel unsafe and because of that he had to stop driving for the night; so I was being charged a fee for the cleaning and an additional charge for him not being able to do other rides that night,” Soloway said.

According to Soloway however, the mess never happened.

“No open container...no problems,” he said. “The drop off went well...said thank you...all was well.”

Uber says it does charge riders extra for damage to the interior or exterior of a vehicle caused by incidents such as vomiting or food spills.

Charges range anywhere from $20 to $150, though the company also expressed that it has a dedicated team that investigates driver reports and when they turn out to be false, they refund the charges.

“It was a pretty painless process," Soloway said.

Some people are now suggesting to take a photo when exiting the vehicle, in case one needs to use it to challenge a claim.

Uber claims it is not necessary to do so, given that its team takes false reports seriously and is committed to remove drivers from the app if they get repeated false reports.

Uber also said it may be wise for users to check its two-way rating system before booking a ride with a specific driver.

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