Taylor Swift

As Presale Begins, Taylor Swift Fans Report More Problems With Ticketmaster Site

In the hours before the presale drop, fans started reporting access problems from the ticketing site's homepage. But then things appeared to get worse

NBCUniversal Media, LLC

UPDATE: Ticketmaster has released a new statement for fans following "historically unprecedented" ticket demand. Read more here.

Despite earlier reassurances, Taylor Swift fans continued to experience problems as presale tickets were released via Ticketmaster Tuesday morning.

In the hours before the presale drop, fans started reporting access problems from the ticketing site's homepage.

"We are currently experiencing technical difficulties and our team is working to resolve this as soon as possible," a message on the website read. "We apologize for this inconvenience and appreciate your patience."

The website DownDetector saw a surge in reports of issues just after 8 a.m.

"I think ticketmaster is down i’m on the page with the countdown but i tried to open it in another tab to make sure my payment info is right and it keeps giving me an error message," one user wrote on Twitter.

But Ticketmaster quickly released a statement Tuesday morning to help quell concerns from those looking to get presale tickets.

"Fans who have received a code to the TaylorSwiftTix Presale, should login and access the queue through the link they received via text rather than entering through the Ticketmaster homepage. This will ensure an optimal shopping experience," the company told NBC Chicago in a statement.

But then, as presale tickets were released, several users reported additional issues with the ticketing queue.

Some users received an error message saying the queue had been "paused."

Ticketmaster acknowledged ongoing issues and said they are "urgently working to resolve." Further information on what this will mean for fans remains unclear.

Chicago is on the docket for three shows at Soldier Field. Swift initially set her sights to Chicago for Friday, June 2 and Saturday, June 3 supported by the bands girl in red and OWENN. Another show for Sunday, June 4 was added to the bill later, with MUNA and Gracie Abrams cast to perform as openers.

Verified Fan presale tickets are set to go on sale at 10 a.m. Tuesday on Ticketmaster. Capital One cardholders can also get presale tickets then, too.

Contact Us