Laundry can seem like a never-ending task of washing, drying and folding clothes. Mary Ann Behling of Westmont bought a high-end Maytag washer and dryer to help make the chores easier.
However, Behling said less than three years after she purchased the appliances, water was filling both the inside and outside of the washing machine on the “clean cycle”. And she said around the same time, noises were coming from her dryer. She later discovered from a service tech that the noise was being caused by lint getting caught in the rotary motor.
“I had a washer and dryer for 35 years and I never had had these kinds of problems,” Behling said.
Behling had purchased an extended warranty that covers repairs. But she said after the company sent technicians to her home on seven occasions, there was no permanent fix for either machine.
“When it got to be the fifth service call and you’re waiting and they’re telling you that there’s nothing wrong, very frustrating,” Behling said.
Behling said a friend suggested she contact NBC 5 Responds. Our Consumer Investigative Center reached out to Maytag’s parent company, Whirlpool.
Whirlpool soon offered Behling a solution: new appliances at no charge.
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“Thanks for bringing this to our attention,” a Whirlpool spokesperson wrote to NBC 5 Responds.
Now after several loads of laundry using her brand-new appliances, Behling told NBC 5 Responds “everything is going as it should be.”
