Consumer Cuts Losses With Riding Mower - NBC Chicago
NBC 5 Responds Archive

NBC 5 Responds Archive

Consumer Cuts Losses With Riding Mower



    Homeowner Experiences Headaches With Lawnmower

    Lawnmowers are supposed to save you time and money, but for one homeowner, the device was anything but time-saving. NBC 5 Responds' Chris Coffey has his story. (Published Thursday, Oct. 26, 2017)

    There is no doubt a riding lawnmower can be essential to homeowners who would prefer not to push a mower over their yards.

    That’s what brought Pat Boehm of Addison to a local home improvement store, where he purchased a Husqvarna riding lawnmower.

    But after one year, Boehm said the hum of the motor and blades was interrupted by a squealing noise.

    The riding lawnmower was still under the manufacturer’s warranty, so Boehm was directed to take it to an authorized repair shop. A month later, there was still no official diagnosis.

    Boehm said mechanics later requested a fee to tear apart the motor.

    “Everywhere I turn, each company is pointing the finger at another person stating they are the one that should help me, but nobody is,” Boehm wrote to NBC 5 Responds. “At this point, I simply want my money back.”

    NBC 5 Responds reached out to Husqvarna. The company took a closer look at the repairs and determine a faulty clutch, among other things, was causing the problem.

    A Husqvarna spokesperson apologized for the repair delay and offered to replace Boehm’s riding lawnmower with the same model.

    “We strive for our customers to have a precise and exact conclusion reached in a timely manner,” the spokesperson said.

    While Boehm declined a replacement, he returned his machine for a refund of $2,050.92.

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