Jewel-Osco Ditches Self-Checkout in Some Stores - NBC Chicago

Jewel-Osco Ditches Self-Checkout in Some Stores

Retailer recently eliminated customer loyalty card



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    An employee pushes shopping carts at a Jewl-Osco store in Chicago, Thursday, Jan. 10, 2013.

    Shoppers who dislike those self-checkout kiosks at Jewel-Osco will be pleased with the grocer's plans to ditch them in some stores.

    The plan from the Itasca-based chain comes on the heels of a move to ditch its customer loyalty cards.

    Jewel-Osco has more than 170 stores in Illinois, Indiana and Iowa and was acquired in March by an investment group led by Cerberus Capital Management. Store officials said they plan to hire more cashiers and add shorter express lanes.

    Stores that have already eliminated the self-checkout, according to the Daily Herald, include those in Glen Ellyn, River Forest, Palatine, Libertyville, Schaumburg on Schaumburg Road, Arlington Heights on Vail Street as well as in South Suburban Frankfort and in Chicago on Ohio and State streets and Harlem and Foster avenues.

    A company spokeswoman said loss prevention and a desire to improve customer service were factors in the decision.