NBC 5 Responds Archive - NBC Chicago
NBC 5 Responds Archive

NBC 5 Responds Archive

Thursday, Aug 18, 2016

NBC 5 Responds Answers Your Consumer Complaints

NBC 5 Responds Answers Your Consumer Complaints

Send us your tips or story ideas for NBC 5 Responds! Call us at 844-NBC-RESP(ONDS).

Thursday, Dec 7, 2017

Customers React to NBC 5 Report About Sneaky Gas Fee Bills

Customers React to NBC 5 Report About Sneaky Gas Fee Bills

After our report last month on the fees some Nicor Gas customers say they were charged for but never approved, NBC 5 Responds heard from others who say it happened to them, too. The charges in question come from

Tuesday, Dec 5, 2017

Twice Burned: A Chicago Man's Battle With Theft, His Bank

Twice Burned: A Chicago Man's Battle With Theft, His Bank

Eduardo Hidalgo was on vacation in Ecuador the last time he used his Barclaycard credit card. But he was back at home two days later, driving for Lyft near his home on Chicago’s North Side, when he first...

Wednesday, Nov 29, 2017

Driver Accuses Carmaker of Failing to Warn of Defect

Driver Accuses Carmaker of Failing to Warn of Defect

Sue Winters loves her 2011 VW Tiguan so much that she affectionately named it “Ethel” -- as in Lucy and Ethel. So when Sue found “Ethel,” a relatively new car, dead in the driveway this summer, it came as a bit...

Tuesday, Nov 21, 2017

Water Bill Almost Sinks Kankakee Gymnastics Business

Water Bill Almost Sinks Kankakee Gymnastics Business

It was the type of bill that could have broken the family business.

Tuesday, Nov 14, 2017

Family Says Airline’s Strange Demand Nearly Derailed Trip

Family Says Airline’s Strange Demand Nearly Derailed Trip

Like many parents, Bryson and Jenn Meunier spend most of their time juggling work, school and kids activities, leaving them little time alone. So when a chance to take a trip to Paris popped up, the Park...

Monday, Nov 13, 2017

Many Chicago-Area Fire Departments May Charge For Services

Many Chicago-Area Fire Departments May Charge For Services

It is the bill no one expects to receive in the mail following a vehicle accident. But if you drive across the Chicago suburbs and become involved in a car accident in which a local fire department responds, you...

Wednesday, Nov 8, 2017

Are There Sneaky Fees on Your Gas Bill?

Are There Sneaky Fees on Your Gas Bill?

Lisa Meyers and Susan Spacone are the first to admit they don’t routinely examine their monthly Nicor Gas bills. But that all changed after the women recently noticed mysterious charges for services they insist...

Thursday, Nov 2, 2017

Missing Water Meter Leads to Confusion in Paying for New One

Missing Water Meter Leads to Confusion in Paying for New One

A Chicago couple’s excitement over their first home quickly soured after receiving a notice from the city that threatened the possibility of water shut-off. What followed was a months-long search for a...

Top Stories
No Bond For Cop Who Prosecutors Say Shot Son Over Vodka
No Bond For Cop Who Prosecutors Say Shot Son Over Vodka

Raymond Leuser has been a police officer with the Indian Head Park Police Department for more than 20 years. Prosecutors alleged Thursday Leuser shot his son multiple times after what they suggested may...

FCC Votes to Scrap Obama-Era Net Neutrality Rules
FCC Votes to Scrap Obama-Era Net Neutrality Rules

The Federal Communications Commission repealed the Obama-era "net neutrality" rules Thursday, giving internet service providers like Verizon, Comcast and AT&T a free hand to slow or block websites and apps...

Illinois Olympian Eyes ‘Comeback’ in 2018 Olympics
Illinois Olympian Eyes ‘Comeback’ in 2018 Olympics

Katherine Reutter-Adamek calls herself the “Comeback Queen.” The Champaign native, 29, is a two-time 2010 Olympic medalist and was once at the top of the speed skating world. But chronic pain and injuries forced...

Suit: Assessor Unfairly Burdened Minority Property Owners
Suit: Assessor Unfairly Burdened Minority Property Owners

Two community organizations have filed a lawsuit against the Cook County Assessor’s Office after they alleged that the office “systematically” shifted the burden of residential property taxes onto minority...

Cubs Sign Cishek to Pact: Reports
Cubs Sign Cishek to Pact: Reports

The Chicago Cubs have reportedly added another strong arm to their bullpen this week, as they’ve inked Steve Cishek to a two-year contract.

Activism, Charity Sustain Sandy Hook Families 5 Years Later
Activism, Charity Sustain Sandy Hook Families 5 Years Later

Out of a senseless tragedy, they have sought ways to find meaning in advocacy. Many relatives of the 26 children and educators killed five years ago at Sandy Hook Elementary School have dedicated themselves to...