Hoping to avoid a repeat of last summer, ComEd says it'll create several regional "joint operation centers" during major service interruptions.
With hopes they'll be able to avoid the long outages customers received last summer, Commonwealth Edison officials on Wednesday said they'll create more than a dozen regional "joint operation centers" during major service interruptions.
Those JOCs will be triggered during outages lasting more than three hours, and staff will work with emergency management teams around the clock to restore power to health and safety facilities first.
"They'll work on a set of municipal priorities to be able to get that municipality up and running as quickly as possible," said ComEd spokesman Michael McMahan. "By getting municipality infrastructure restored and up and running, that frees up resources and lets us get to the individual customers that much faster."
Last July, a record 863,000 people in the northwest suburbs were without power after storms downed trees and brought down power lines. It took about a week before life in those areas was back to normal.
Officials said last season's 1.6 million outages was the most they'd ever had.
In addition, ComEd has planned several technology improvements to allow for quicker response
times and improved customer service. From a ComEd press release: