Closed Caption Contact Information

Tuesday, Jan 21, 2014  |  Updated 1:30 PM CDT
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Closed Caption Contact Information

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WMAQ Closed Caption Contact Information:

Contact Name: Jan Golden
Title: Vice President of Broadcast Operations and Engineering
Contact Number:(312) 836-5620
Fax Number: (312) 836-5992
Postal Mailing Address: WMAQ TV
454 N. Columbus Drive
Chicago, Ill., 60611
E-Mail Address: jan.golden@nbcuni.com

Captioning Complaint Process

Effective immediately, viewers who believe that a television station has failed to meet its captioning obligations may initiate a complaint process either at the FCC or with the television station directly. Complaints must be in writing and submitted to the station by e-mail, fax or letter within sixty (60) days of the occurrence of the captioning problem.

For a complaint first filed directly with a broadcaster, stations must respond in writing to the viewer within thirty (30) days after receipt of a closed captioning complaint. If a station's response does not satisfy the viewer, he or she may then file a complaint with the FCC.

If the complaint is first filed at the FCC, the FCC will promptly forward the complaint to the station. The station must respond in writing to the FCC and the viewer within thirty (30) days of receipt of the complaint from the FCC.

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