Time Warner Cable said that service was largely restored after a problem during routine network maintenance caused a nationwide outage of its Internet service Wednesday morning.
The company told CNBC in a statement that during a routine network maintenance at around 4:30 a.m. ET "an issue with our Internet backbone created disruption with our Internet and On Demand services. As of 6am ET services were largely restored as updates continue to bring all customers back online."
The problem affected all of Time Warner Cable's markets and started at 4:30 a.m. ET sparking widespread complaints on social networks. The company is working to bring all customers back online.
New York Governor Andrew Cuomo said in a statement Wednesday that The New York State Department of Public Service will investigate the outage as part of its review of Comcast's proposed merger with New York-based Time Warner Cable.
"Today's widespread internet outage that has apparently impacted more than 11 million customers at Time Warner - which is based in New York - is a stark reminder that our economy is increasingly dependent on a reliable broadband network," Cuomo said in a statement.
Time Warner Cable reached a settlement with the Federal Communications Commission for $1.1 million on Monday, following an investigation last year that found the company did not properly report multiple network outages.
Time Warner customers across the country took to Twitter to vent their frustrations with lost service:
So my Time Warner services went down 12 hours ago. Pleased to see they’ve now taken the entire country and their own site down to fix me.
— Eric Slivka (@eslivka) August 27, 2014
Anyway if Time Warner Cable stays down for a while we can all just switch to oh wait nevermind
— Alex Fitzpatrick (@AlexJamesFitz) August 27, 2014
Wow, looks like there's a nation-wide Time Warner outage. Even their site is down. Anyone else having issues? http://t.co/AxdA8eg6Xj
— Dan Leveille (@danlev) August 27, 2014
Wow. Went to see why we had no internet - nationwide Time Warner outage. That's pretty crazy.
— Cory Foy (@cory_foy) August 27, 2014
— Timothy Johnsen (@sneyeper13) August 27, 2014
Starting the day with a national Time Warner Cable internet outage? Sounds fun.
— Brendan Foley (@brendanrfoley) August 27, 2014
— Evan (@EvanVujcec) August 27, 2014
Time Warner outage nailed me on vacation. Was tearing up cables at vacation condo wondering what was wrong
— kiddogo (@kiddogo) August 27, 2014