Judge Rejects Uber's Driver Expenses Settlement | NBC Chicago
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Judge Rejects Uber's Driver Expenses Settlement

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    A U.S. judge rejected an attempt by Uber to settle a class action lawsuit with drivers who claimed they were employees and entitled to expenses, according to Reuters, NBC News reports.

    U.S. District Judge Edward Chen ruled Thursday the settlement was not fair or adequate for Uber drivers. 

    The proposed settlement would have kept drivers classified as independent contractors. Several drivers who were part of the class filed objections with the court, particularly because the proposed amount was well below the total potential damages in the case of roughly $850 million.

    In a statement, Uber said it believed the settlement was fair and reasonable.

    Airlines Reading, Responding to Social Media Rants

    [NATL-DFW] Airlines Reading, Responding to Social Media Rants
    A new study says airlines are reading posts made by customers complaining over delayed or canceled flights and poor service, and are responding to those messages. Dallas-based Southwest Airlines has a team tracking Twitter, Facebook and other online sites 24 hours a day. When a customer vents about a problem, a representative reaches out to them. "The approach is really how can we help, wait a minute we hate to hear that.... so what is going on, give us some information and let's see what we can do to straighten this out," said Lisa Goode, with Southwest Airlines. Social media teams help airlines by rebooking customers or by helping keep them more calm by relaying information when problems crop up. (Published Thursday, Sept. 29, 2016)

    "We're disappointed in this decision and are taking a look at our options," the company said.