Simple Error Nearly Ruins Woman's Vacation Plans - NBC Chicago
NBC 5 Responds Archive

NBC 5 Responds Archive

Simple Error Nearly Ruins Woman's Vacation Plans

About an hour after Judi Oesterreich made her reservation, a second look uncovered a mistake.

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    NEWSLETTERS

    These days booking a hotel for a long-awaited vacation is easy and can be done in a matter of minutes. It was that easy for Judi Oesterreich, who booked the Astoria hotel in Budapest. Chris Coffey reports. (Published Wednesday, Oct. 11, 2017)

    These days booking a hotel for a long-awaited vacation is easy and can be done in a matter of minutes. It was that easy for Judi Oesterreich, who booked the Astoria hotel in Budapest.

    Or so she thought. 

    About an hour after Oesterreich made her reservation through Hotels.com, a second look uncovered a mistake. 

    She reserved her room at the Astoria for Aug. 21-24, when she actually needed a room for Sept. 23-26. 

    Oesterreich said she immediately called Hotels.com to explain the situation. 

    However, she said she was told her purchase was non-refundable and non-changeable. Emails from the Astoria hotel only directed her back to Hotels.com.

    Now out $350 dollars and without a hotel room for the actual dates of her trip, Oesterreich reached out to NBC 5 Responds. 

    In turn, Hotels.com worked with her. Oesterreich only had to pay an additional $85 for same room rate with her preferred dates of stay. 

    Recently, she returned from that vacation and tells us her hotel was in a great location and close to museums and a famous shopping district.