Connie Love said spending hundreds of dollars on third row seats for the chance to watch one of her favorite music artists perform was priceless. But four songs in to the show, the power went out, the concert was cancelled and Love found herself being denied a refund from the ticket vendor.
“It was a big deal for me because I had never sat that close before,” Love said.
Love said she bought the tickets for the Jill Scott concert at The Venue at the Horseshoe Casino in Hammond, Indiana, to celebrate her anniversary. She ordered the tickets through Ticketmaster for $740.
Moments after the power outage and the show’s cancellation, officials at the Horseshoe announced they would be providing refunds and to contact The Venue or Ticketmaster in the next 72 hours.
Love contacted Ticketmaster the next day and 24 hours later she received a voicemail stating she had purchased resale tickets.
“I was told ‘no, you’re not getting your money back’,” Scott said.
Ticketmaster confirms Love bought a fan-to-fan resale ticket. The company points out those are 100% verified tickets. But Ticketmaster’s website states that if an event is cancelled, ticket holders will be automatically refunded.
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Ticketmaster representatives told NBC 5 Responds that, in this case, due to the unusual circumstances around the Jill Scott event not being “technically” cancelled, they believe Love’s refund was just delayed. The company soon returned $740 to her account.
“I was happy to receive my money back because that was a lot of money to spend on a ticket,” Love said. “I don’t have money to throw away.”
Ticketmaster provides a “Resale 101” fact page featuring information on how consumers can easily delineate between a resale and a primary ticket.
