Dozens of I-PASS Users Wrongly Charged

110 customers affected by license plate glitch

By Dick Johnson
|  Wednesday, Aug 29, 2012  |  Updated 11:26 PM CDT
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Don Cederberg says he was charged $360 in tolls over 13 months.

Don Cederberg says he was charged $360 in tolls over 13 months.

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Dozens of I-PASS Users Wrongly Charged

Dick Johnson reports on a disturbing trend for IPass users. Officials with the Illinois Tollway confirm that 110 I-PASS customers were charged thousands of dollars in tolls for out-of-state trips they never took. This story first aired on August 27, 2012 at 10 p.m.
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Officials with the Illinois Tollway confirm that 110 I-PASS customers were charged thousands of dollars in tolls for out-of-state trips they never took.

The charges were the result of a glitch in certain states in the EZpass network where the machines only read the license plate numbers and can't decipher different types of plates.

Illinois plates can have the same number if they're on different types of plates, and in this case, the problem was caused by passenger and truck plates that begin with the letter "P." The letter has only recently have been added to passenger plates.

Carrie Halle was charged hundreds of dollars in fines from the Pennsylvania Tollpike, even though she never left the state.

The Secretary of State office told her to replace the plate, but when she first contacted the Illinois Tollway, she said she was told to contact the Pennsylvania Turnpike to resolve the toll issues.

But the Tollway soon changed its tune, and is now apologizing for the situation, saying that even though most of the charges originated in other states, they're taking full responsibility for the charges.

Most of the affected customers have already been reimbursed, according to the Tollway, and a representative called Halle Tuesday and said they would resolve her bill and any overdraft fees it may have incurred.

Anyone who has a license plate begining with the letter "P" and believes they were wrongly charged is asked to call Illinois Tollway customer service at I-800-UC-IPASS.

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