ComEd Scores Poorly in National Survey

ComEd ranked next to last in customer satisfaction based on survey interviews from July 2010 to May 2011

By Lisa Balde
|  Thursday, Jul 14, 2011  |  Updated 7:44 AM CDT
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ComEd's performance rating isn't so hot these days.

As part of a national survey of utility services, ComEd ranked next to last in customer satisfaction and landed 112th of 124 overall for performance.

The annual J.D. Power and Associates' survey is based on responses from more than 98,000 online interviews from July 2010 through May 2011. It measures satisfaction via power quality and reliability, price, billing and payment, corporate citizenship, communications, and customer service, according to the study.

After interviews wrapped up in May, the Chicago area was hit by three damaging storms that knocked out power to thousands of homes, the latest of which left about 860,000 ComEd customers in the dark.

The utilities company dispatched 900 crews, including some from neighboring states, to restore power to 745,000 residences as of Thursday morning. About 105,000 remain without power.

ComEd has been ranked next to last in the Electric Utility Residential Customer Satisfaction Study for the past three years. This year it topped the Akron, Ohio-based Illuminating Company.

MidAmerican Energy, based in Des Moines, ranked No. 1 among large Midwest utilities.

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