Chicago Transit Rider Sues Over New Fare Card

Saturday, Oct 12, 2013  |  Updated 3:09 PM CDT
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Riders Experience Ventra Fare Card Problems

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CTA Allows Riders To Keep Using Chicago Card

CTA riders can keep adding value to their Chicago Cards as part of the "corrective steps" the transit agency announced Wednesday to resolve issues brought on by this week's Ventra transition.

Riders Experience Ventra Fare Card Problems

Riders who wave their wallets at Ventra Card readers are getting an unexpected surprise. The machine is also charging their debit cards. NBC 5’s Kim Vatis reports on why it’s happening and what the CTA has to say.
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A Chicago Transit Authority rider is suing the agency and the company hired to roll out a new fare card, claiming riders are being overcharged.

The Chicago Sun-Times reports that James D. Kenger is suing the CTA and Cubic transportation Systems, the company paid to implement the new Ventra fare card. He's seeking class-action status.

Kenger claims in a lawsuit filed Thursday in U.S. District Court in Chicago that he was double-charged for a single fare on Sept. 24, then two days later repeatedly was charged $2 after calling a customer service line to complain.

CTA spokeswoman Catherine A. Hosinski told the newspaper that nobody was charged for calling customer service. She says it appears all transactions on Kenger's account were transit rides and reloading his account.

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