A computer glitch caused a Des Plaines casino to evacuate its building overnight, forcing some customers to leave without cashing out.
A spokesperson for the Rivers Casino said Saturday morning that around 2 a.m. Saturday the casino evacuated customers due to “technical difficulties.”
Some patrons said they were told a glitch with surveillance cameras was the cause of the evacuation.
“They said that the reason they’re shutting it down is that they have no more surveillance,” said customers Luke Kovarik. “The eye in the sky was down.”
Des Plaines police said criminal activity was not involved in the evacuation.
But the incident forced many out with their chips, unable to cash out.
“I was in there playing roulette and everything seemed to be going fine and the guy just walked up, the pit boss, and said this is going to be the last spin,” said customer Mike Ashpole. “So naturally everybody just started throwing money on the table.”
Officials said the chips do not expire and customers who left without their cash can return the casino and cash.
The issue has since been fixed and the casino re-opened Saturday morning.