A ComEd representative's official title may be "External Affairs Manager," but on Monday night one could just call Eric Duray "punching bag."
Duray took questions during a meeting with Wheeling residents and tried to deflect criticism of the company, but residents -- and even a village trustee -- hammered him.
"You're giving us a lot of -- I'm going to call it -- BS is all I heard," said Village Trustee Dave Vogel. "It's not telling us a damn thing."
Residents claimed recent years have seen five to six days worth of power outages every year for the last two decades. In a 20 minute presentation, Duray tried to paint a rosier picture.
"You'll see that Wheeling has performed quite well [in] '06, '07, '09 and in 2010," he said, showing off graphs and charts.
Still, he conceded that the utility's grid needs serious upgrades, like smart meters that could reduce response time and cut down on outages.
"Right now we haven't changed much in the last 100 years that electricity has been delivered in Illinois," he said.
But the trustees and residents were less than impressed.
"You guys need to start cleaning house," said trustee Dean Argiris.
"I can really accept poor service. I really can. My question is: can you raise it up to that level?" said a resident named Dan.