The Chicago Transit Authority says the turnstile delays that caused several Ventra cards to be denied or charged double have largely “vanished” in the weeks following a software upgrade. Read »
The Chicago Sun-Times reports only 7.2 percent of the money Ventra gets from the city has gone to African-American contractors. Read »
Especially at issue, in the RTA's eyes, is how much money Ventra glitches are causing the transit system. Read »
In a must-read piece, Jason Prechtel at Gapers Block details the long list of cities and projects that experienced problems when Cubic ran fare card systems elsewhere. Read »
The banking partner chosen as part of the Ventra program appears to have a long history of legal problems related to prepaid debit schemes and other activities. Read »
How Ventra’s Banking Partners May Be Profiting From Problems and Fees Read »
Beyond the poor customer service lie deeper questions about who, if anyone, is profiting from these problems and whether the CTA did a proper job of vetting its business partners. Read »
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