Survey Shows Majority of Support Staff Overhear Confidential Conversations | NBC Chicago
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Survey Shows Majority of Support Staff Overhear Confidential Conversations

53 percent of support staff members have overheard confidential conversations in the workplace

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    In the office, knowledge is power.

    A new survey suggests that many company employees' jobs could be on the line, all because members of the support staff have overheard some incriminating conversations.

    The Chicago-based career services site CareerBuilder conducted a national online survey through Harris Poll and asked 500 support staff employees about the conversations they have overheard. Those in the survey identified themselves as custodians, janitors, mailroom attendants, security guards, receptionists, facilities maintenance workers, housekeepers, administrative assistants and maintenance workers.

    The results showed a staggering 11 percent of support staff workers have stumbled upon information that could cause someone to be fired, and 53 percent have overheard confidential conversations at work. The information leakage also comes from pieces of evidence left out in the open or in the trash can.

    The people included in the survey also offered anecdotes about the things they have found or overheard. More than half of them -- 62 percent -- have heard other employees complaining about the boss or their co-workers. Others have picked up on conversations with more personal themes, like romantic relationships between co-workers (20 percent) or setting up another co-worker for failure (11 percent).

    Among the snippets of personal information and incriminating evidence found in the trash -- or even in full view on a desk -- were a list of employee salaries, a photo of a partially dressed co-worker, an old love letter from one co-worker to another, a predetermination request for a breast augmentation procedure, a pregnancy test, a letter from the boss's mistress and a full set of keys for the entire facility.

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